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Topic: Box-O-Books problem

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Subject: Box-O-Books problem
Date Posted: 9/14/2008 7:55 PM ET
Member Since: 3/25/2008
Posts: 2,530
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I had a b-o-b I started on Aug.14. It was accepted by the other person on Aug.15. I mailed the 3 books the other member requested on 8-20-08. The other member still has yet to mail the 3 books I wanted from them. The last activity it shows is being printed on 8-20-08. I've PMed the other member to ask when they would be mailed or let them know they had forgot to mark them mailed if they had already. No response. I checked to see if they were perhaps in hurricane weather and they aren't. They also have yet to mark the books I sent as received.

What can I do now?

Date Posted: 9/14/2008 8:00 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I don't think there is much you can do which is the downside to BOB.  Does their account still look active?  You might be able to tell by hitting the PM button and then clicking on their name.  If they've recently posted books or added books to their WL-then I'd PM them and say if you don't hear from them you are leaving negative feedback and reporting them to PBS.  PBS won't give you any credits or books but they may close them down or prompt them into sending your books.  If the account says it's inactive then you can contact PBS and ask them to remove it from your pending file.  So far I"ve only had good experciences with BOB.  Hopefully the person is just out of town or having computer issues.  I had someone recently forget to mark a BOB as mailed.  It took her a few days to PM me back when I asked about them.  I had already mailed mine and it was going on 2 wks so I thought I'd ask.  She had just forgotten to mark them mailed and she didn't come on to PBS everyday.

Date Posted: 9/14/2008 8:10 PM ET
Member Since: 3/25/2008
Posts: 2,530
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Thanks Mary!  I checked & their account and it is still active.

Last Edited on: 9/14/08 8:11 PM ET - Total times edited: 1
Date Posted: 9/14/2008 8:13 PM ET
Member Since: 1/29/2006
Posts: 54,837
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Leann, if it has been more than a week since you PM'd them, you can contact the PBS Team.

From the HC:  What if I never receive my Box-O-Books?

If you have agreed to a Box-O-Books swap and the other Boxer's books don't arrive (or if the swap is not marked mailed by a week after it was accepted), you should contact the other Boxer using the Personal Message button on the swap, to ask if the Box was mailed (or when it might be mailed).

If the other Boxer does not respond to your Personal Message within a week, you should contact us and we will look into the situation.

Edited for formatting  (or at least I tried, lol)

Last Edited on: 9/14/08 8:13 PM ET - Total times edited: 2
Date Posted: 9/15/2008 10:18 AM ET
Member Since: 9/19/2005
Posts: 4,040
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Leann......are we BOBING with the same member??? I swear this is exactly what I am dealing with. She said my books have been mailed but has yet to mark them mailed. I mailed mine back on 8/23/08 and she has yet to mark them received. I have a really bad feeling that if I leave her bad feedback for not receiving her books that she will say that she never received mine.