I have a request for two books and am using the postage paid option for the first time.  The postage paid is $2.57 on the printout of the address.  I don't think I can mail the two books for $2.57.  What went wrong and can I get a credit of the $2.57  towards whatever makes this right?  I've moved to a rural area and it is not easy to get to the post office.

Donna V.

You have to weigh your books before printing postage. What went wrong here was that you didn't change the weight shown on the print wrapper page before printing. You can change this value to any number you want and the postage on the wrapper will be correct for the weight you enter.

$2.57 is for Media Mail up to 1 pound. If your books together weigh less than a pound, then you can use the postage you printed. If your books weigh more than a pound but under two pounds you have a couple of options:

- add enough stamps to bring the total postage up to $2.96 then drop it in a blue box

- take it to a Post Office and purchase additional postage there

- use the Contact Us link at the bottom of this page to ask the PBS Team if there's anything else you can do

Book weights are often part of the book information at Amazon, you might check both books, add some for wrapping, add the numbers and figure postage based on that.  I've no idea as to the accuracy of Amazon info tho.  Stamps can be used to make up the difference.