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Topic: Burned (Downloaded) Audio Books - RESOLVED BY PBS

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Subject: Burned (Downloaded) Audio Books - RESOLVED BY PBS
Date Posted: 3/11/2010 11:02 AM ET
Member Since: 2/18/2009
Posts: 158
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I just received the following PM:  Your audiobook is on its way! Just wanted to let you know that I purchased it as an audiobook through iTunes, so I made your own copy from my files. Everything is there though - be prepared for an amazing story!
My reply:  Uh, oh. You aren't allowed to send that type of audiobook. I won't be able to repost it and swap it after listening to it.

From the Help Center:
Can downloaded/burned/copies of audio books be traded?
No. Please swap only original audio books.
Do not swap CDs that have been burned by individuals.
There are copyright issues involved for copied material.
Also, when copies are involved, there is more room for damaged or unreadable material.
Question:  Should I ask for my two credits back now, or wait until I receive the audiobook?  Should I go ahead and mark it RWAP since I know that I'm going to receive a "burned" book?
 


Last Edited on: 3/12/10 11:37 AM ET - Total times edited: 1
Date Posted: 3/11/2010 11:11 AM ET
Member Since: 8/15/2007
Posts: 3,044
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Well I wouldn't mark it received until you actually get it (it could always go lost after all), but I would probably go ahead and let her know that you'll expect a credit refund once you do.

Date Posted: 3/11/2010 11:12 AM ET
Member Since: 1/17/2009
Posts: 9,662
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I would contact PBS about this right away. As soon as they mail your copy, they can keep re-posting it and re-mailing it out to multiple people, thus stealing potentially a lot of credits very quickly. Especially if it is a Wish Listed audio book.



Last Edited on: 3/11/10 11:13 AM ET - Total times edited: 1
Date Posted: 3/11/2010 11:35 AM ET
Member Since: 2/18/2009
Posts: 158
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How do I contact PBS?

Date Posted: 3/11/2010 11:40 AM ET
Member Since: 6/25/2007
Posts: 5,637
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You can contact PBS with this link: Contact Us. From there, click on Send Us Feedback. 



Last Edited on: 3/11/10 11:41 AM ET - Total times edited: 2
Date Posted: 3/11/2010 11:43 AM ET
Member Since: 2/18/2009
Posts: 158
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Thanks!  I just found it!  :)

Subject: Has this happened before?
Date Posted: 3/11/2010 11:59 AM ET
Member Since: 7/15/2009
Posts: 1,353
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 will be interesting to see the outcome etc.

Ronda (RONDA) - ,
Date Posted: 3/11/2010 5:15 PM ET
Member Since: 3/3/2009
Posts: 415
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dont mark it received and you get your credits back after it times out.  they are not sending you a "valid" audiobook, so don't mark it rec'd. 

i agree about contacting PBS

Date Posted: 3/11/2010 5:42 PM ET
Member Since: 11/14/2005
Posts: 6,421
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Definitely do not mark it received, as you will not have received your requested audio book, you will have only received a copy.

Do you have this posted twice? I could have sworn I already posted to this question.

ETA: I just looked and yes you do. Just an FYI, it is consider rude, and most forums will come down on you for cross-posting the same question in more than one forum. Please only post your problem in one forum and take the answers given there, rather than 6 minutes later posting it again in another forum. Just letting you know the ettiquette on this.



Last Edited on: 3/11/10 5:45 PM ET - Total times edited: 1
Date Posted: 3/11/2010 6:12 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I vote with not marking it received and reporting it to PBS. 

Date Posted: 3/12/2010 12:44 AM ET
Member Since: 12/28/2006
Posts: 14,167
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Ownership of audio books cannot legally be transferred in this manner...it violates copyright laws. 

Date Posted: 3/12/2010 11:34 AM ET
Member Since: 2/18/2009
Posts: 158
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Sherry, I realized my error later.  I have never doubleposted before.  Won't happen again.  :)

Subject: Burned (Downloaded) Audio Books - RESOLVED BY PBS
Date Posted: 3/12/2010 11:37 AM ET
Member Since: 2/18/2009
Posts: 158
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Communication Details

 

 

Type:

Email to Member

Date:

3/11/2010 12:20 PM ET

Subject:

Re: Your PaperBackSwap Feedback...

Message:

Dear Sara,

Thanks for eltting us know. Yes, this is serious. She is brand new to the club and obviously unaware that doing this is illegal. We will discuss this with her.

You should destroy the burned discs when you get them. We've canceled the swap so you have credits back and are back on the Wish List for a legal copy.

Thanks again for letting us know about this.

The PaperBackSwap Team
www.PaperBackSwap.com

 

Communication Details

 

 

Type:

Email to Member

Date:

3/12/2010 9:30 AM ET

Subject:

Book Mailed: 'Middlesex'

Message:

Dear Sara,

Great news from PaperbackSwap! The book 'Middlesex' by Jeffrey Eugenides you requested has been mailed by a fellow PBS member. Once you receive the book, please login into your account and tell us that you have received it. We will then credit the other member.

The post office estimates that this book will arrive before 4/2/2010. Please wait until 4/9/2010 to contact us regarding non-receipt of this book.

Thanks again for being a member of PaperBackSwap! Please tell all of your friends about this great site so that we can all enjoy a wider selection of books.

All the best and happy reading,

The PaperBackSwap Team
Visit us at http://www.paperbackswap.com/

 

Date Posted: 3/12/2010 12:14 PM ET
Member Since: 11/5/2009
Posts: 1,083
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I don't understand PBS' communications to you.  On the 11th they tell you they have cancelled the deal and given you back your credits and then on the 12th they send you an e-mail telling you that they deal has gone through.  Did they actually give your credits back?

 

Date Posted: 3/12/2010 1:30 PM ET
Member Since: 1/17/2010
Posts: 400
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Kate,

It sounds like, at least to me, that PBS has refunded her credit and then personally seen that she gets the next one available. 

So, the original credit has been returned, then  (what TPTB (?) not sure of acronym) has found another legitimate copy and have taken care of the transaction for her.  They will take the credit from her account to give to the new sender, assuring that she get the audio she had first requested.  I am sure that they had no way of knowing when the requested audio would be free, it was just luck that made it so close together.

I think it is great that they saw to it that she received the audio she wanted.  Way to go. 

Janette

Date Posted: 3/12/2010 1:35 PM ET
Member Since: 8/23/2007
Posts: 26,510
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They wouldn't go out and find her another copy.  It was probably just reposted quickly by someone else and mailed right away.

Date Posted: 3/12/2010 2:06 PM ET
Member Since: 2/18/2009
Posts: 158
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Janette is correct.  According to my transaction log, PBS cancelled the original request (+2 credits), then someone else posted it and PBS made sure I got it (-2 credits).

Rick B. (bup) - ,
Date Posted: 3/12/2010 2:08 PM ET
Member Since: 11/2/2007
Posts: 2,625
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what TPTB (?) not sure of acronym

'the powers that be'

Date Posted: 3/12/2010 3:52 PM ET
Member Since: 1/17/2010
Posts: 400
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Thanks Rick, thought so but wasn't sure I had it right.

 

Mary,  normally, I wouldn't expect TPTB to go out and find her another copy, but this is a special circumstance.  The OP was sent an illegal copy, that caused her to lose out on getting a valid audio.  So, in a situation like this I had figured, rightly it seems, that they stepped in.

In situations, say an ARC book, they would step in only as the guidelines provide.  But this is a legal issue, with copyrights being infringed so I suspect they felt it was needed.

Janette

Date Posted: 3/12/2010 4:44 PM ET
Member Since: 4/23/2007
Posts: 9,493
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Either the TPTB intervened or they put her at #1 on the WL and it got posted.

Date Posted: 3/12/2010 10:32 PM ET
Member Since: 11/14/2005
Posts: 6,421
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Sara, sorry if I sounded crabby in my information post above, didn't mean to sound ugly in telling you about cross-posting :)

Date Posted: 3/12/2010 11:43 PM ET
Member Since: 12/28/2006
Posts: 14,167
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Sara, thanks for your OP (original post) and followup, interesting information.

TPTB = The Powers That Be = PBS administration.

Date Posted: 3/14/2010 10:57 AM ET
Member Since: 2/18/2009
Posts: 158
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Sherry, no problem!  I didn't think you were rude at all! 

And I was placed back at #1 on the WL by PBS since the copy posted to me originally was/is illegal.  Interesting to note that I still haven't received that copy in the mail yet...

Date Posted: 3/14/2010 8:35 PM ET
Member Since: 8/16/2007
Posts: 15,185
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Mary,  normally, I wouldn't expect TPTB to go out and find her another copy, but this is a special circumstance.  The OP was sent an illegal copy, that caused her to lose out on getting a valid audio.  So, in a situation like this I had figured, rightly it seems, that they stepped in.

In situations, say an ARC book, they would step in only as the guidelines provide.  But this is a legal issue, with copyrights being infringed so I suspect they felt it was needed.

Sorry, as hard as The Team works for the site, I can't see that ever happening. The Team does not take personal action to fulfill any transactions. All that happened here is they cancelled the illegally posted transaction and that caused two things - her credits to be returned and she regained her place in the WL line (which would have been first or close since she was already offered the illegal copy through the system). On the 12th another copy was posted into the system fulfilling her wish and sent quickly. That Email to Member is the standard issue anytime a book is marked mailed in the system.

eta: This is not the first, nor I doubt the last, illegally sent copy. Anyone else remember the stack of photocopied pages in a binder clip??



Last Edited on: 3/14/10 8:36 PM ET - Total times edited: 1