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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
Business Process Improvement The Breakthrough Strategy for Total Quality Productivity and Competitiveness
Author: H. James Harrington
It's one of the hot topics for the 1990s--how to apply quality improvement techniques originally developed for the manufacturing sector to service industries. How to Take the Lead in Business Process Management details how to do it, providing a step-by-step formula that helps companies improve quality and productivity in the support areas. Here ...  more »
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ISBN-13: 9780070267688
ISBN-10: 0070267685
Publication Date: 4/1/1991
Pages: 274
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Publisher: McGraw-Hill
Book Type: Hardcover
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