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Call Center Operations: A Guide for Your Journey to Best-Practice Processes
Call Center Operations A Guide for Your Journey to BestPractice Processes
Author: Becki Hack, Peggy Newton, Trip Wyckoff
As one of the titles in the American Productivity & Quality Center’s Passport to Success series, Call Center Operations: A Guide for Your Journey to Best-Practice Processes provides readers with a comprehensive understanding of what it takes to achieve successful call center operations. Based on years of research into the practices of lea...  more »
ISBN-13: 9781928593232
ISBN-10: 1928593232
Publication Date: 8/2/2000
Pages: 63
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Publisher: Amer Productivity Center
Book Type: Paperback
Members Wishing: 0
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