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Call Center Recruiting and New Hire Training
Call Center Recruiting and New Hire Training
Author: Greg Levin, Laurie Solomom, Ann Smith, Wanda Sitzer, Leslie Hansen Harp, Julia Mayben, Anita O'Hara, Bette Mock, Dan Lowe, Mark Craig, Jennifer Wilber
The highest hurdle that stands before most call center managers today is the shortage of qualified agents. To help you prepare for booming call center growth and the demands of the emerging multichannel environment, Call Center Recruiting and New Hire Training compiles the best articles, ideas and tools from the monthly newsletter Call Center Ma...  more »
ISBN-13: 9780970950703
ISBN-10: 0970950705
Publication Date: 10/1/2001
Pages: 160
Rating:
  • Currently 3/5 Stars.
 1
3 stars, based on 1 rating
Publisher: Call Center Press
Book Type: Paperback
Members Wishing: 0
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 reviewed Call Center Recruiting and New Hire Training on + 18 more book reviews
Good book for those who are trainers in the field


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