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Topic: Canceled request mix-up (somewhat of a rant)

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Subject: Canceled request mix-up (somewhat of a rant)
Date Posted: 2/9/2011 6:11 PM ET
Member Since: 7/27/2009
Posts: 11
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Hi you guys! This is the first time I'm posting a question to the board, but I came across a problem that I'm not sure I solved the right way.

I ordered a supplement book for a class I'm taking about a week and a half ago. However, after some consideration, I realized the book wouldn't help me and canceled the request 50 minutes (not even a full hour) after I had initially made it (my transaction archive shows this too). Earlier this week, I got a PM from the member who had the book, telling me that she had just sent the book and asking me if I could give her a credit once I received it because Paperbackswap canceled the order. I told her that there must've been some misunderstanding and that I canceled the request an hour after I made it. However, she insisted that I keep the book, relist it if I didn't want it, and give her a credit anyway.

Feeling pressured and not knowing what to do, I asked one of the helpful members in the Live Help section, and she told me that I didn't owe the member anything and that I didn't have to take the book if I didn't want to. So, I told the member who PM'ed me that I couldn't accept the book, that it was against Paperbackswap rules and that I will be rejecting the book once I receive it.

She basically sent me back a message scolding me that I shouldn't be requesting books that I don't want and how now she lost money in posting. Honestly, I never wanted to seem like the bad guy, but I felt pushed and I've had people order books only reject them a day or two later and I never bullied them into keeping the book. I know it was probably a stretch to say it was against Paperbackswap rules, but was I in the wrong in all of this? Sorry for the rant, but I hate feeling guilty.

Last Edited on: 2/9/11 6:11 PM ET - Total times edited: 1
Date Posted: 2/9/2011 6:25 PM ET
Member Since: 10/14/2010
Posts: 577
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I don't see how you did anything wrong.  I would be curious how they even obtained your address to send you the book as a matter of fact (the system won't let you cancel the request after they "Print Wrapper" so that people won't be out the money from postage).  To be honest it seems even stranger that they waited for a week and a half.  This is twice the time that you are given to accept a request.

Don't have any suggestions for courses of actions at this point, but I don't see that you did anything wrong.

Date Posted: 2/9/2011 7:02 PM ET
Member Since: 8/16/2007
Posts: 15,209
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That member could not have sent the book to you if you were able to cancel the request so she is confused and you don't need to worry because you won't be getting the book.  The system would not allow you to cancel the transaction if she had gone far enough to get your address.

She must have a different transaction in her TA and if you feel like trying to help her, I would PM her and let her know that you are not the one she mailed the book to and she should look in her TA for another request for the book, probably closer to the  time she PMed you the first time.

Don't feel guilty. If the system cancelled her request its because SHE did not do what SHE should have done and the only one she can blame for that is herself.



Last Edited on: 2/9/11 7:10 PM ET - Total times edited: 1
Date Posted: 2/9/2011 7:34 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I was going to say the same thing as Trucker and Melanie-she couldn't have sent you the book because once the address is accessed only the sender and PBS can cancel. This is to prevent requests from getting cancelled while the sender is at the post office mailing the book.

Date Posted: 2/9/2011 7:57 PM ET
Member Since: 9/13/2007
Posts: 2,520
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Yes, what melanie said. Tell her that there is no way you could have canceled if she had already printed the wrapper so it isn't possible that it is coming to you. When you canceled the book was offered to the next person who wanted it. She needs to check her transaction archive to find out who she actually sent it to. Sheesh, the nerve of some people.

Also, if she continues to argue with you about it please contact the PBS Team and let them know what is going on so that they can straighten her out. She has no business scolding anybody considering how innaccturate she is about the rules, but she especially shouldn't be scolding you. 

Last Edited on: 2/9/11 8:01 PM ET - Total times edited: 1
Cathy A. (Cathy) - ,
Date Posted: 2/9/2011 10:57 PM ET
Member Since: 12/27/2005
Posts: 4,150
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She should also check her My Account page. The book may still be there if she actually did mark it mailed. If she's looking at her Transaction Archive, and the only record she sees there is yours, then she's probably convinced she only had one request for the book and you canceled it on her.

There is a help doc about this: "Why are there canceled/lost books in my Transaction Archive that I know were sent/received?"


Date Posted: 2/10/2011 1:05 AM ET
Member Since: 9/13/2007
Posts: 2,520
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Cathy is right, that hadn't even occurred to me.