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Topic: Cancellation Problems

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Subject: Cancellation Problems
Date Posted: 4/5/2008 3:13 PM ET
Member Since: 6/27/2006
Posts: 10
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This is weird because this keeps happening to me. 

I get a notice that someone has requested one or more of my books that I have listed.  A day or so later, the member cancels the request.  Okay, I'm fine with that, but this has happened about 5 times over the past six months.  Seems like every request I've gotten has been cancelled by the person who requested it.  I've been a member of PBS for two years now and this has just become a problem recently.  I feel like I've been put on some sort of black list. 

Any ideas as to why this keeps happening?


Date Posted: 4/5/2008 4:05 PM ET
Member Since: 11/14/2005
Posts: 6,421
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Maybe you are having a run of people that don't like to order from someone without a profile? I'd find it hard to believe that many in a row, but that's the only thing I could see about you that might put someone off, and I really can't imagine people cancelling for that. So, you haven't sent a book out in 6 months?

Date Posted: 4/5/2008 4:11 PM ET
Member Since: 8/23/2007
Posts: 26,510
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How long does it take you to accept the request?  If you have no profile and don't post on the forums and let the requests sit for a couple days-people may think you are inactive and are finding someone else to order from.  I really wish there was a PM button for incoming requests. So you could PM someone and say "hey, I'm waiting a couple days to accept this because I can't mail until payday" or something. So it doesn't look like it's just sitting there being ignored.


Date Posted: 4/5/2008 7:09 PM ET
Member Since: 5/18/2007
Posts: 13,223
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I don't think not posting on the forums is a major deal for many since most PBS members do NOT post on the forums. I just wanted to throw that out. It seems so often that the regulars in the forum forget they're a minority. I would not assume that a person who takes awhile to accept (I guess I'm more patient than many forum regulars) nor has forum posts is inactive. The non-profile doesn't even bother me but I know it concerns others.

As for finding out if they're active I just check to see if they've added any books to their shelf somewhat recently. Not fullproof of course but more accurate than other methods I think.

As for the problem, I think it's just a coincidence. If you're not accepting right away and they don't have the patience to wait, well, then it's their issue, not yours. Sorry about the bum-run though.

Date Posted: 4/5/2008 7:20 PM ET
Member Since: 7/23/2005
Posts: 7,531
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I could be wrong, but if people are indeed canceling because they assume that you are inactive, it may be because you have relatively few books on your shelf and the last ones seem to have been posted  last October.  That, plus the fact that the requests sit a day or a few days without a response from you, may lead them to believe that you are inactive and the request will time out.  I don't really get that though, because the request would just go back to you if they ordered the book again, right?

What you could do, is as soon as you see the request, print or use the option to view the member's address info and choose the furthest date to mail the book.  Once the wrapper is printed or the address info is accessed they won't be able to cancel the request.

Last Edited on: 4/5/08 7:21 PM ET - Total times edited: 1
Date Posted: 4/6/2008 12:22 AM ET
Member Since: 7/31/2007
Posts: 2,695
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yeah, I had one or two cancel on me when I waited a couple days to accept so, now whenever possible I accept and print the label (even though the book is not going to be mailed out before a Wednesday), then they have to actually ask me about cancelling it...

Date Posted: 4/6/2008 2:40 AM ET
Member Since: 8/28/2007
Posts: 595
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I always try to accept right away, too, and I've had a few cancel on me lately, too.  I think it's just coincendence.  I've never even thought to look and see if a sender has a public profile or not.  I guess I don't really care, as long as I can get the book.  I've waited a long time for some wishlist books.  I'm not going to be so impatient that I can't wait a few days for them to accept.  I am disappointed when someone cancels a request from me.  But eventually someone else will want the book.