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Topic: Cancellation question

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Subject: Cancellation question
Date Posted: 12/8/2007 6:14 AM ET
Member Since: 10/2/2007
Posts: 11
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I received a PM from a member who requested two of my books.  She wanted to cancel one.  It's no problem but doesn't she need to cancel it on her account page.  That way it doesn't show up as a book I need to mail.  Or since I'm mailing two at once do I just mail the one and mark them both as mailed?  How does that work?

Date Posted: 12/8/2007 6:56 AM ET
Member Since: 12/8/2006
Posts: 29,785
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If you already printed the wrapper, then you need to cancel the one book. BUT it will put you at the end of the FIFO line for that book, since you'll need to re-post it. If you haven't printed the wrapper, then she needs to cancel it from her end...

Date Posted: 12/8/2007 11:08 AM ET
Member Since: 10/2/2007
Posts: 11
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Thank you.  Unfortunatley I had already printed the wrapper so i guess it's my loss.  Is there any way to prevent this in the future.  Should I wait till the last minute to print the wrapper.  Or is it just one of those bad luck things that happen and I just have to grin and bear it : )

Date Posted: 12/8/2007 11:13 AM ET
Member Since: 3/13/2006
Posts: 2,024
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Rose:  Here's what the help center says.  You are not obliged to cancel if you've already printed the wrapper.  It's up to you.  Of course, helping the requestor out in this case would probably give you good book karma!  :->

 

If you request a book and change your mind, but cannot cancel because the sender has already printed the address:

  • The sender is not obligated to cancel if you request this
    • if the book has already been mailed in good faith, of course the sender should not cancel.  You will have to mark the book received when you receive it and repost it to your own bookshelf if you don't want it.
    • If the sender cancels, he or she will have to repost the book, and it will go back to the "back of the line" for book requests. 
  • If the sender DOES agree to cancel, and there is another copy of the book in the system, your request will be passed to a new sender when the first sender cancels! 
    • You should be sure to cancel the new request for the book that will appear on your account page after the sender cancels.
    • The PBS system will automatically keep trying to get the book for you until YOU tell the system that you don't want it by clicking "Cancel Order".

 

Date Posted: 12/8/2007 12:00 PM ET
Member Since: 9/2/2006
Posts: 4,110
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I rarely print the wrapper until I am ready to mail so for me a cancelation request once I've printed would be moot because more than likely it would be already stamped and in the box.  

Date Posted: 12/8/2007 12:15 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I don't print the wrapper either until I'm actually going to mail the book. I also use the PBS postage so if I've printed than I've already paid for the postage.  I would see how many of the book are in the system.  If there are just a few I would cancel and let it go back on my shelf.  If there were a ton then I might say, sorry you're out of luck.  But you should just do what you feel is right.

Date Posted: 12/8/2007 12:50 PM ET
Member Since: 5/29/2007
Posts: 13,347
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For the most part, there's always exceptions, but almost always, when I get a request, I accept, print, wrap, stamp, and set the book in the mailbox all at once.  I have a small collection, and the computer is in my office with all my supplies, and bookshelves, so it's very easy for me to accept, print, wrap and have it ready to go out the door asap.  Plus, my mailman is so very nice, that he takes almost all my packages, regardless of weight, so very often, as was the case today, I can accept and have it in the hands of my mailman within a couple of hours. 

So, to answer your query, if it had been I, it would have been too late to cancel as the package would have been wrapped and stamped.  While I do sypmpathize, I would not go to the trouble to unwrap and repackage, and lose that postage and wrapping supplies.  There is a one hour buyers remorse after all.