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Topic: I cancelled book, she still sent....now what??

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Subject: I cancelled book, she still sent....now what??
Date Posted: 1/4/2009 1:56 AM ET
Member Since: 11/16/2008
Posts: 8
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I recently placed an order for a book, the member took way too long to mark it sent and so I cancelled the book and ordered it from someone else. I got an email a few days later saying that she had in fact sent the book and to mark it received so that she could get credit.  While I understand this is frusterating, is it really my responsibility to give my credit to her for her mistake?  I shouldn't have to pay for 2 books because of her error.  What is the correct protocol to follow here?

 

Thanks

 

Courtney

T. -
Date Posted: 1/4/2009 2:50 AM ET
Member Since: 1/21/2007
Posts: 9,989
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How did she get your address?  When the wrapper is printed, the requester can't cancel, so therefore how could you have cancelled if she had printed the wrapper to get your address?  I wouldn't be surprised if you never get a book from the member and you don't owe her a credit if the order was cancelled.  Sounds terribly suspicious to me.

Date Posted: 1/4/2009 3:09 AM ET
Member Since: 11/16/2008
Posts: 8
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She printed, said it would be sent by a certain date....date passed and a button appeared to cancel trade as trader had not yet shipped.  Few days later I did.

Date Posted: 1/4/2009 7:47 AM ET
Member Since: 5/29/2007
Posts: 13,347
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Whoa, that's a new button, no?  Anyone know?

Date Posted: 1/4/2009 7:54 AM ET
Member Since: 12/21/2007
Posts: 1,642
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Well i have a book that has the labeled printed and is to be marked mailed by 11 pm tonight. As of now, there is no cancel button on that transaction. However it still hasn't gone over to my en route to me tab. All of my books that are marked to be mailed by a certain date but don't have their labels printed yet, are able to be cancelled.

For the orginal poster, I do have a question--did you receive 2 copies of the book yet or not? I'm just wondering if this is a case where the book was actually ordered from the first person in line and when you canceled it went right back to them and they sent the book.

Date Posted: 1/4/2009 10:53 AM ET
Member Since: 8/23/2007
Posts: 26,510
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You didn't cancel her transaction.  Once the label has been printed the requestor can't cancel. This is to prevent people from cancelling right after someone mailed out a book.  When she didn't mark it mailed, the system automatically cancelled her order and passed it to someone else. THat's the one you cancelled. When you reordered the book it offered it to the person you cancelled the request with as the next person in line.  It removed the original senders book from her shelf.  

You still don't owe her a credit because she didn't mark it mailed.  But next time PM first then if they respond that they forgot and sent the book, you can cancel the 2nd request to prevent 2 books from being sent.  Sometimes life happens.  I have a book I marked mailed yesterday.  It was going to time out-we had house guests and I forgot to stick it in the mail box.  Normally I wouldn't do that but like I said life happens sometimes.  The book will go out tomorrow and I will most likely upgrade it to 1st class. 

Cathy A. (Cathy) - ,
Date Posted: 1/4/2009 10:59 AM ET
Member Since: 12/27/2005
Posts: 4,124
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There are 3 requests in play here:

1) You requested the book from sender A. She printed the wrapper, sent the book, and forgot to click "book has been mailed". Once this sender printed the wrapper, there was no cancel button on this transaction. The system canceled this request automatically after 7 days.

2) When the first request was automatically canceled, a second request was automatically created. This request was with a different member, sender B. This request had a cancel button because sender B had not yet printed the wrapper. This is the one you canceled.

3) You requested the book again. When you did this, your request went right back to the sender B, because she was first in line to mail this book.

You can find requests #1 and #2 in your Transaction Archive. Request #3 is on your My Account page.

You are not required to give sender A a credit. As you said, it's her mistake that she didn't click the Book Has Been Mailed button. Your mistake was in canceling a request because the book wasn't mailed fast enough. The system takes care of this for you automatically. You can never speed things up by canceling a request and reordering because that book you cancel always goes back to the front of the line and you just reorder the same copy. Always, always let your requests time out.

Date Posted: 1/4/2009 1:04 PM ET
Member Since: 6/4/2007
Posts: 2,941
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Actually, unless member receives (or are going to receive) two copies of the same book he or she does have to mark the book received.  If you get two then only the second Sender receives their credit, but if you only end up with one copy you have to mark that copy received so that the first (rather, only) Sender gets their credit.  From the Help Center topic I received a book from a canceled transaction!

If you received (or will receive) two copies of the book, you are not obligated to give a credit to the sender whose transaction was canceled.  If you got (and will get) only one copy, you should mark the book received so that the sender gets credit.

edited to add: It sounds like the OP got two books, meaning the second book gets marked received and not the first;  this response is given as a general response to some of the answers given that seemed to generalize or misread this policy.



Last Edited on: 1/4/09 1:06 PM ET - Total times edited: 1
Date Posted: 1/4/2009 5:07 PM ET
Member Since: 11/16/2008
Posts: 8
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Ok, to clear up some confusion.....  Sender said she would send the book by x date....that date passed and it was still not moved to items in route to me. However they printed the label and apparently sent.  My only question was what to do with this second book.... Am I obligated to spend money to return it??  To give her credit for the book?  I already own 1st copy, already been marked as received and so forth so this will be the 2nd book I will be getting, she says I need to go into transaction archive and mark it as received through there....Is this true??

Date Posted: 1/4/2009 5:10 PM ET
Member Since: 6/4/2007
Posts: 2,941
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If by second book you mean the first (canceled) transaction, then no, you do not need to mark it received, it is her fault for not marking the book mailed.  You do not have to spend the money to return it, either; if she wants the book returned she must compensate you using paypal or by gifting you a credit to cover the expense (while also not taking/refunding the credit for the book having been received).  The book that you wound up receiving from another sender (who did follow procedure) should have been marked received so that that sender could receive their credit. 

Date Posted: 1/4/2009 5:45 PM ET
Member Since: 12/9/2007
Posts: 9,601
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This begins to sound a lot like chess moves!  ;D

Ruth

Date Posted: 1/4/2009 5:57 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Personally: when it arrives-I would mark it return to sender and see if they'll send it back.  I wouldn't make a special trip to the PO for it but put it in my mail box.  If they didn't send it back then I'd not mark it received.  If she wants the book back she can cover the postage for you by buddying a credit.  Refer her to the rules for  marking the books as mailed and what happens if you fail to do that.