Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: I cancelled a book but

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: I cancelled a book but
Date Posted: 2/4/2008 10:34 PM ET
Member Since: 1/17/2006
Posts: 80
Back To Top

A person was taking forever to send a book. I came upon the same book and so I PMd the perso and cancelled. Several days later they PMed me and sais. They sent the book anyway too bad???????????????????????????????????????????????????????????

 

What is with that??

 

They could have honored the cancellation,. Why did they take over two weeks to send and ignore the PM?

Date Posted: 2/4/2008 10:47 PM ET
Member Since: 12/23/2005
Posts: 1,157
Back To Top

How could you cancel if they already printed your address or did you just PM and ask them to cancel?

Date Posted: 2/4/2008 10:58 PM ET
Member Since: 1/22/2007
Posts: 1,101
Back To Top

unless there was a glitch in the system it is impossible to cancel after someone prints the wrapper. I had someone before who swore that they had mailed the book to me, but they never printed out the wrapper and guess what?? I never got the book. Maybe its the same person. I wouldn't let it bother you.

Date Posted: 2/5/2008 8:11 AM ET
Member Since: 11/14/2005
Posts: 6,421
Back To Top

One person cannot take over 2 weeks to mail out a book. The book request had to have went thru more than one person.

As to why they wouldn't honor your request... Did you consider the possibility that the second person, which is who you would be PM'ng now, who hadn't taken two weeks, had already printed the wrapper with postage or applied postage to the wrapper? Why should they suffer the loss of postage because the first sender took so long?

But, say your time was off a little, and it really was the same person, and it was only 10 days, which is perfectly within the time limits (5 days to accept & 5 days to mail) and on the last day, which is when they finally got the money to send it, they printed the wrapper again either with postage or applied postage, they are still within the time limits, and you want them to just throw away the postage they just applied to that wrapper?

It is unfortunate that we live in such a rush rush society,and we are impatient people, but the fact remains that if they printed or applied postage already, it is not fair of you to expect them to throw it away.

Hope this puts a little different light on the situation, and hope the book gets to you really fast now, but in all reality, you could be now waiting forever on the PO and there's not a thing we can do about them! hahahaha

Subject: I understand,but
Date Posted: 2/5/2008 8:24 AM ET
Member Since: 1/17/2006
Posts: 80
Back To Top

I understand what you are saying... BUT according to the details spot on the transaction. They took six days from the day they printed the wrapper to when they sent it....

And they took five days to accept, that is a long time to wait.... especially when you do not get any response from them. I guess I do not understand how you say they only have five days, but this happens often that the details say more than five.  Does PBS just automatically delete the transaction if it takes too much time?

Date Posted: 2/5/2008 8:53 AM ET
Member Since: 5/29/2007
Posts: 13,347
Back To Top


Last Edited on: 1/12/14 2:48 AM ET - Total times edited: 1
Date Posted: 2/5/2008 9:07 AM ET
Member Since: 2/28/2007
Posts: 2,164
Back To Top

They have five days to respond to your request and then another few days after accepting to mail it.  PBS allows generous time frames because people are busy!  I know that it is frustrating to wait, but...you've been a member for 2 years now...wasn't there ever a time when you couldn't get to the post office right away?  If no, you're lucky!

Date Posted: 2/5/2008 9:07 AM ET
Member Since: 8/9/2005
Posts: 20,024
Back To Top

You actually get a total of 12 days. Five to accept it then you get 5 to mail it but you have up to two days after the day you say you will mail to actually mail it.

Subject: But it isnt
Date Posted: 2/5/2008 9:09 AM ET
Member Since: 1/17/2006
Posts: 80
Back To Top

the time frame. It says five days and this person took six...

 

BUT anyway... Like I just wrote on another thread. The majority of my transactions have been very positive and we cannot let a bad apple spoil the whole bunch. Whether it is someone not following guidelines or just a nasty attitude!

Thanks so much everyone!

:-)

Subject: OH true....
Date Posted: 2/5/2008 9:10 AM ET
Member Since: 1/17/2006
Posts: 80
Back To Top

""You actually get a total of 12 days. Five to accept it then you get 5 to mail it but you have up to two days after the day you say you will mail to actually mail it.""

 

That does make sense!!!

Subject: wasn't there ever a time
Date Posted: 2/5/2008 9:11 AM ET
Member Since: 1/17/2006
Posts: 80
Back To Top

I know that it is frustrating to wait, but...you've been a member for 2 years now...wasn't there ever a time when you couldn't get to the post office right away?  If no, you're lucky!

 

Yes, there was... in retrospect, I think it was because this persons whole attitude was kinda nasty.

I do usually give alot of grace and mercy.

Subject: Thanks again everyone! nt
Date Posted: 2/5/2008 9:12 AM ET
Member Since: 1/17/2006
Posts: 80
Back To Top
Date Posted: 2/5/2008 9:20 AM ET
Member Since: 4/20/2006
Posts: 5,647
Back To Top

That's why you aren't allowed to cancel via pm.  You have to use the 'cancel' button.  If the cancel button isn't there, you can't cancel.  The person has 5 days to respnd to the request, and on the 6th day it is passed to the next person.  After the person responds, they have up to 5 days to mail the book, plus a 2 day grace period to mark it mailed.  You will have to mark this book received when you get it and give the person a credit for it.  They followed all the system rules.

I wouldn't be happy either if a person had sent me a pm and told me to cancel the book after I had already printed the label and packaged it for mailing, and they were trying to go outside the system.  Especially since I would potentially be out postage and/or DC money and lose my place in the FIFO line.  Not fair.

Date Posted: 2/5/2008 10:01 AM ET
Member Since: 5/29/2007
Posts: 13,347
Back To Top


Last Edited on: 1/12/14 2:47 AM ET - Total times edited: 1
Date Posted: 2/5/2008 10:40 AM ET
Member Since: 6/26/2006
Posts: 4,449
Back To Top

I agree with the bad apple comment being in poor taste. No offense but I would be pretty irritated to have someone say that I'm a bad apple because I took the alloted time that PBS gives to mail a book. Life can sometimes get in the way of our own selfish wants.  I do not drive and so I sometimes can't mail a book right away. If the weather is bad it means the book might take a little longer to make it to the post office.  I sometimes don't even accept a request right away if I know we are going to have snow/rain storms for several days to give myself a little extra time.

Date Posted: 2/5/2008 10:53 AM ET
Member Since: 8/16/2007
Posts: 15,183
Back To Top

I didn't see your question about the system cancelling the order answered so if I am repeating something already here, sorry. Yes, the system will cancel the order and move it to the next person in the FIFO list if it is not marked mailed by the required time (5 days + 2 grace). Had you waited out the time, and they never marked it mailed, then your order would have moved on. If you end up getting two books via the FIFO, you only need to *pay* for one. If you get two because you order a second one on your own, you have to pay for two. It is a pain to wait that long on a book we really want, but letting the system work benefits you and the system. As this situation shows, PMs are not a good way to cancel a transaction because no answer doesn't help, you still need to wait to see if the person has mailed the book and just not marked it as such, or has already paid for DC or postage because the it is unfair to them to ask them to eat the cost. At least you can post both copies back into the system and recoup the credits.