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Topic: Cancelled wl book

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Subject: Cancelled wl book
Date Posted: 2/4/2010 7:45 PM ET
Member Since: 2/2/2008
Posts: 175
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I recently received an email telling me that since I failed to claim a wl book in the 48 hr time frame it was offered to another member (which I completely understand) .My gripe is that I was removed from the wl and if I wanted to I could put the book back on my wl.This however put me in 83 position . I had this book forever on my wl so I am a bit upset to have it automatically removed. Does any one know besides putting the book on auto wish if there is a way to maintain your spot if you neglect to respond in a time.

  

Date Posted: 2/4/2010 7:57 PM ET
Member Since: 4/25/2007
Posts: 11,554
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Put the book on auto-request.  That way, if the book is offered to you again, the PBS system will automatically request it for you if you have a credit.

If you're getting to the top of the WL line and don't have a credit or decide you don't want the book right now, then put the book on Hold on your WL.  That will maintain your place in line but you will not be offered the book.  When you take the book off of Hold, you will go right back to your position in the WL line.

If you did not get the email from PBS telling you that you were offered the book, check your spam folder, it might have gone there.  Check the help docs for not receiving PBS emails, there are a couple of email addresses to add to your email address book that may help PBS emails from being flagged as spam.

Date Posted: 2/4/2010 8:10 PM ET
Member Since: 8/16/2007
Posts: 15,201
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There is no way other than auto-request. The system expects you to use your Wish List for book you actually want and will respond within the time limits to get it. It also expects you to actively maintain your account by checking in every couple of days to repond to offers or requests. If you cannot log on often enough, the auto-request feature is offered so that the system responds for you. The system is not going to leave you in front of the line so that every offer goes to you first with the possibility of them all waiting 48 hours to get offered to the next person who might want it.

If you are not sure if you want the book or don't have the credits, you can place the book on Hold on your Wish List and the system will not offer you the book, but you will keep your place in line.

Date Posted: 2/4/2010 9:14 PM ET
Member Since: 8/23/2007
Posts: 26,510
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When you don't respond to a WL offer it removes you from teh line because it assumes you no longer want the book or have become inactive.  If you can't get onto PBS on a regular basis then you need to set your WL books to autorequest.  If you aren't getting the emails from PBS then you need to check your Spam/Junk folders and make sure that PBS isn't listed to go into those.  Most of my PBS emails come through but every once in a while my email will flag one as spam. It's not a PBS issue but an issue on your end.

Date Posted: 2/5/2010 9:12 AM ET
Member Since: 8/10/2005
Posts: 4,601
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As others have already said, auto request is the only way--it's a great feature! I have my whole WL on auto request, but you could use it for just those that you are getting close to the front of the line for if you're worried about having enough credts. If you don't get on PBS every day or check your email for those notices regularly, auto request is definitely the way to go!

Cheryl

Date Posted: 2/5/2010 2:59 PM ET
Member Since: 2/2/2008
Posts: 175
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Thanks everybody.I suspected auto request was the way to go .The book was for my daughter so I like to check with her to make sure she still wanted it.I usually check email every day but I was ill so missed three days.I will take your  sugestions and go auto for the books that are coiming up.

Sianeka - ,
Date Posted: 2/5/2010 3:34 PM ET
Member Since: 2/8/2007
Posts: 6,630
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That 48-hour deadline is killer for those who don't use AutoRequest and can't make it here on weekends.  I had that problem a while back and I lost out on several WL books that way, finally broke down and switched my WL books to AutoRequest and bought some credits to handle any emergencies due to the change...