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Cases in Total Quality Management: Manufacturing and Services
Cases in Total Quality Management Manufacturing and Services
Author: Jay H. Heizer, Jay Nathan
In this casebook, the authors have selected cases that provide a sense of breadth and depth of Total Quality Management by including cases from a variety of sectors. The cases were selected to represent a wide variety of applications such as TQM quality planning, tools of TQM, and TQM culture and management systems. The case discussions, appendi...  more »
ISBN-13: 9780789506948
ISBN-10: 0789506947
Publication Date: 1/27/1997
Pages: 300
Edition: 1
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Publisher: South-Western Educational Publishing
Book Type: Paperback
Members Wishing: 0
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