Hi!

Is there a way to change the type of RWAP?  I selected "Damaged by Sender" when I should have picked  "Damaged by Postal Service."  I have contacted the member and after hearing back from her it seems that this was something that definitely happened in transit.  I am ready to mark the RWAP resolved but haven't yet done so because I would like to change to "Damaged by Postal Service" first. 

Is this possible?

Thanks! :)

No, I do not think that it's possible.  Once you mark the book received in any way--even RWAP--you can't go back and change it.

You can mark the problem resolved and send a note to the PBS team that the book was really damaged by the USPS and that you marked it incorrectly damaged by the sender so they have it on record.

Thanks!  I will do that.  I wish there was a way to switch it, but if there isn't I'll just note that I picked the wrong option.

You could actually choose "marked by mistake" then it doesn't count against them, which is the same as the PO damage. It doesn't count against them.

I'd mark it "marked by mistake" like Sherry, and then I'd send a PM from the transaction archive to the other member with a brief explanation of the mistake, and that it should have been marked "damaged by USPS."  That way your explanation will be permanantly attached to the transaction, and can be seen if you, the sender, or the PBS Team clicks on the "details" button.