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Topic: Changing Requestor Conditions

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Subject: Changing Requestor Conditions
Date Posted: 4/3/2009 10:12 AM ET
Member Since: 2/25/2008
Posts: 66
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Hi,

I have a new PBS situation and wonder what others here would do?

I have 2 hardcover books listed.  Both are ex-library books in good condition, completely postable.  One has a pictoral library cover and the other has dustjacket.

A new PBS member requested both books from me.   She had a very long list of Requestor Conditions - including how much she dislikes ex-library books and books without dustjackets.

I declined request.

She modified her RCs to say all books MUST have dustjackets.

I declined again since one book has a pictoral hardcover.

She has now requested again.   I have a bad feeling about this transaction because she is brand new and I think she is super picky.  My books are in very good condition but they are ex-library.

What would you do?

Thanks!

 

Date Posted: 4/3/2009 10:35 AM ET
Member Since: 1/9/2007
Posts: 119
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I thought that if a request is declined because of RC's, the requestor cannot request them from the same sender again.  Are you declining or cancelling the requests?

Date Posted: 4/3/2009 10:35 AM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 7:17 PM ET - Total times edited: 3
Date Posted: 4/3/2009 10:59 AM ET
Member Since: 8/16/2007
Posts: 15,185
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I thought that if a request is declined because of RC's, the requestor cannot request them from the same sender again.  Are you declining or cancelling the requests

This has changed and people can now re-request books after changing or turning off their RCs.

Date Posted: 4/3/2009 11:04 AM ET
Member Since: 1/9/2007
Posts: 119
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Thanks Melanie.  I didn't know about that change.  I'm not sure then about what the OP should do.

Date Posted: 4/3/2009 12:00 PM ET
Member Since: 8/9/2007
Posts: 4,058
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This is odd.  How do you know the requests are coming from this same person & that she's a brand new member?  Are you accepting the requests at some point & then cancelling them?  Because if you're declining for RCs, you shouldn't be seeing the requestor's name before you click on the "does not meet conditions" tab.  Is it the wording on the RCs tipping you off?  If you have the only copies in the system, either she's reordering after she modifies her RCs, or she's somehow found your shelf & is ordering directly from it.  If you have the only copies, the system should be putting them on her reminder list after you decline, and she would have to put them on her WL herself after there are no more copies in the system - so she must be continually modifying her RCs.  Being new, she may not even realize that the requests are going to the same person.  From the help docs:

  • If a sender declined your request and you still want the book (and that copy is still available):
    • Change your Requestor Conditions - turn them off or adjust the text and click Update
    • Request the book again.
    • If the book was already offered to or requested by another member, you will NOT be able to re-request it, since that copy of the book is no longer available.

If you do end up discussing it with her, she says she wants them anyway, & you accept the request, I'd just send them with PBS postage.  Better to have the credits already in your account if there ends up being some sort of dispute.  Then you can just paste any previous correspondence where she agrees to accept them into the transaction dialogue if she marks them RWAP.

Date Posted: 4/3/2009 5:57 PM ET
Member Since: 2/25/2008
Posts: 66
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Thanks for the notes.  The Request Conditions are the same each time, but just abbreviated -- that's how I know it is the same person.  She also PM'ed me and I was able to look at her shelf that way and noticed she just posted books, so I assume she is a new member.  

I've been a PBS member for over a year and have never had this problem before (same requestor, changing conditions).

I appreciate the help.

Date Posted: 4/3/2009 6:49 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Personally I don't PM about RCS-either my book meets them or not.  I'm not going ot negotiate.  I don't usually accept RCS that sound overly picky or are really long.  If you have so many conditions that it takes that much wording to say them then you need to buy your books new.  I only accept RCS that are clearly worded, easy to interpret and reasonable.

If she turned the RCS off then I would accept and probably use the PBS postage and if she complains-PM her that you turned down her RCS because they were ex-library books and her original RCS said no ex-library.  PBS will have a record of your turn downs and the fact that she altered and/or removed the RCS. 

I don't get why people have RCS to begin with if they are willing to accept books w/o them anyway. 



Last Edited on: 4/3/09 6:51 PM ET - Total times edited: 1
Date Posted: 4/3/2009 8:08 PM ET
Member Since: 11/15/2008
Posts: 3,308
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I have recently had someone turn off RCs to order a book from me.  The RCs were long and condescending with an annoyed tone about how people don't understand that all hardcovers should have jackets and creases were unacceptable and lots of other things.  I turned it down even with a shiny like new book, explaining that I wasn't shipping a hardback, with vague conditions and risking losing the book, the postage and the credit.  He turned them off, and I sent the book with PBS postage, just as Mary suggested, half fearing a problem, but it worked out.  I agree with you, I wouldn't ship the book, to this member, unless she turned off the conditions entirely.

Date Posted: 4/4/2009 12:08 AM ET
Member Since: 7/24/2005
Posts: 147
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Recently, I declined based on RC.  The person PM'd me wanting to negotiate the finer points of the RC.  I didn't answer because I was busy and wasnt comfortable with the particular conditions anyway.  The next day, same person, same RC requested the book again, and I declined AGAIN.  I don't know if that was a glitch or not but it made me wonder how this actually works if the book is not on a wishlist!