Search - The Civility Solution: What to Do When People Are Rude

Has very everyday situations for examples, even though some of them do not apply to me, I could "see" it happen. I especially liked the 2nd half of the book where he talks about personality types, very interesting, opened my eyes to myself and those around me, I don't take rudeness personally now. the other day I was driving and someone cut in front of me and gave me the bird (why? who knows), I barely noticed; my husband was shocked at my reactions because it was so much not like me, normally I would blow up and in some cases would try to catch up to see the offender...I didn't care, I let him deal with own problem of being rude. Another points that stroke our at me is where he says that usually no person in a clear healthy mind is rude, that there is a reason behind all rude behavior. It helped me to literally pretend that I am in a bubble and no one can see it and I am the only one who decides when to let it down (this is one of the authors suggestions by the way). I am very glad I read this book. I tended to take everything personally, from slow checkout lane, to a rude telemarketer, I was almost always in a bad mood because of this....I am so happy now because I do not care, i learned to know that none of those people know me and there is no way they can do anything specifically pointed towards me. I cannot say this book is a lifesaver, that would be too dramatic, but definitely made mine more pleasant. I recommend it to any one who tends to take rudeness as a personal act, and I think those who ARE rude should read it themselves. I have symphathy for such people now. The other day in a park there was a lady yelling and snapped at my kid, instead of jumping in with a red face I simply asker her if she was having a bad day, a miracle happened! Anyway, read it and you will be glad you did