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I have a quick question after reading other people's post that I have tried to find on the help doc to no luck. If a book gets damaged in transit, lost or isnt up to someone's standards what happens to your credit are you just out the money for shipping totally or what. Also the other opposite is true someone sends you a book and it for whatever reason doesn't make it in one piece what happens to their credit/your credit or whatever. |
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Basically, if you feel the damage was prior to mailing, then you can ask for a credit refund. It is up to the sender to refund it or not. If the damage looks like it is the post office's fault, then the receiver is the one out the credit. In that case, you are offered to go back on the top of the wish list. For either of these actions to happen, you must mark the book as received with a problem (RWAP). (These are in the Help Center under Received with Problems.) Last Edited on: 9/12/14 4:40 AM ET - Total times edited: 1 |
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But "not up to receiver's standards" shouldn't come into play unless the sender didn't obey the "RC" or didn't follow PBS' basic posting requirements. |
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The very last link in Cindy's post is likely the most helpful with your question. But, yes, there are situations that could happen where you mail a book and not get credit (or have to return it) and be out the book and postage.
There are ways to minimize that risk.
Doing those things will help ensure an acceptable book gets to the receiver. If you want to make sure you get your credit, use PBS postage and get Credit Assurance and you will get your credit even if the book is lost so that the only time you would lose a credit is if a book slipped through that was not postable or didn't meet RCs. |
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Ok I think I got it. Thanks for your help. |
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