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Topic: Not clear on one thing

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Subject: Not clear on one thing
Date Posted: 9/12/2014 3:04 AM ET
Member Since: 7/26/2014
Posts: 63
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I have a quick question after reading other people's post that I have tried to find on the help doc to no luck. If a book gets damaged in transit, lost or isnt up to someone's standards what happens to your credit are you just out the money for shipping totally or what. Also the other opposite is true someone sends you a book and it for whatever reason doesn't make it in one piece what happens to their credit/your credit or whatever.

Date Posted: 9/12/2014 4:39 AM ET
Member Since: 7/19/2008
Posts: 15,484
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Basically, if you feel the damage was prior to mailing, then you can ask for a credit refund. It is up to the sender to refund it or not.

If the damage looks like it is the post office's fault, then the receiver is the one out the credit. In that case, you are offered to go back on the top of the wish list.

For either of these actions to happen, you must mark the book as received with a problem (RWAP).

(These are in the Help Center under Received with Problems.)

Last Edited on: 9/12/14 4:40 AM ET - Total times edited: 1
Date Posted: 9/12/2014 8:26 AM ET
Member Since: 4/28/2009
Posts: 9,895
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But "not up to receiver's standards" shouldn't come into play unless the sender didn't obey the "RC" or didn't follow  PBS'  basic posting requirements.

Date Posted: 9/12/2014 2:12 PM ET
Member Since: 8/16/2007
Posts: 15,210
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The very last link in Cindy's post is likely the most helpful with your question. But, yes, there are situations that could happen where you mail a book and not get credit (or have to return it) and be out the book and postage.

  • Book goes lost - sender loses credit if they didn't use PBS postage options
  • Book gets damaged in transit - receiver loses credit unless sender's packaging caused the damage
  • Sent an unpostable book - sender should refund the credit to remain in good standing
  • Sent a book that did not meet RCs - sender should refund the credit to remain in good standing

There are ways to minimize that risk.

  • Always make sure your book meets the site's postability condition criteria and any Requester Conditions. As long as your book meets those, any requester complaints about condition are moot. Your books only need to meet the site's requirements plus Requester Conditions placed on the request at the time of the order.
  • Wrap securely. Use a wrapper that won't tear easily and make sure it is taped down tightly and securely. No books floating loosely in packages. Cover all edges and corners with tape so postal machines can't grab and tear. A plastic underlay is highly recommended (though damaged in transit, but still gets there would be a loss to the receiver. The sender loses out on the credit if the book doesn't get there). If you ship in a box, make sure all flaps are very secure with tape.

Doing those things will help ensure an acceptable book gets to the receiver. If you want to make sure you get your credit, use PBS postage and get Credit Assurance and you will get your credit even if the book is lost so that the only time you would lose a credit is if a book slipped through that was not postable or didn't meet RCs.

Date Posted: 9/12/2014 4:01 PM ET
Member Since: 7/26/2014
Posts: 63
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Ok I think I got it. Thanks for your help.