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Coaching Knock Your Socks Off Service
Coaching Knock Your Socks Off Service
Author: Ron Zemke, Kristin Anderson
Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. With this book, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it to f...  more »
ISBN-13: 9780814479353
ISBN-10: 0814479359
Publication Date: 9/1996
Pages: 160
Rating:
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5 stars, based on 1 rating
Publisher: American Management Association
Book Type: Paperback
Members Wishing: 0
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