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Are We Communicating Yet? (Successories Library)
Are We Communicating Yet - Successories Library Author:Carl Mays It's not what you say --- it's what they hear that counts. Business leaders consistently list being able to communicate effectively as a major key to success. Industrial psychologists have documented that effective communication is the lifeblood of good relationships with business associates, customers, vendors and investors. Yet, the American ... more »Management Association reports that 90% of all problems in an organization is a direct result of poor communication. Marriage and family counselors also point to poor communication as a common reason for interpersonal conflict. Why is there such a failure to communicate? In this book, Carl Mays answers this question and then presents practical guidelines on how you can communicate effectively and how you can help others to communicate. Areas covered in this brilliantly concise book include: (1) Communication is a two-way street; (2) Communication styles; (3) How to gain clarity; (4) Steps to effective communication; (5) The difference between hearing and listening; (6) How to listen and get people to listen to you; (7) Bridge the communication chasm; (8) How to resolve conflicts; (9) Negotiate like a pro; (10) Give and receive feedback; (11) Make performance evaluations effective; (12) Close the gender communication gap; (13) Understand and use your communication channels; (14) How to handle complaints; (15) How to communicate as a public speaker.« less