Communication in Nursing Author:Julia W. Balzer-Riley From spiritual and artistic to practical and clinical, this outstanding resource takes a unique approach to presenting the basic concepts of therapeutic communication and their application in various clinical situations with both clients and colleagues. It covers a wide array of topics, including being assertive, electronic communication, respec... more »t, humor, group communication, confrontation, and requesting support. Chapters are organized into four parts, building from the ground up: Getting Started, Building Relationships, Meeting Challenges, and Building Confidence. Valuable nursing knowledge is presented with a personal touch through quotes, stories, and poetry excerpts. It goes beyond the clinical setting and introduces students to empathy and sensitivity and how they are the prerequisites of successful communication in this field.« less