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Communication in Tourism and Hospitality
Communication in Tourism and Hospitality
Author: Lynn van der Wagen
The aim of this text is to provide the student with the context and skills for effective communication in the tourism and hospitality industry. The book is structured in five parts: the customer and the context for communication; cultures meeting in the workplace; communication and the customer; communication at work and in teams; and job seekin...  more »
ISBN-13: 9781862504738
ISBN-10: 1862504733
Pages: 232
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Publisher: Hospitality Press
Book Type: Paperback
Members Wishing: 0
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