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Compendium of Customer Service Questionnaires and Inventories
Compendium of Customer Service Questionnaires and Inventories Author:Sarah Cook When it comes to customer service, actions speak louder than words. You may acknowledge the importance of customer service, but to what extent do the attitude, behaviour and skills of your people mirror or contradict this? Sarah Cook's "Compendium of Customer Service Questionnaires and Inventories" aims to enable you to assess different aspects ... more »of your service culture. The variety of questionnaires, inventories and other instruments covers: culture audits; customer handling skills and behaviour; customer service personal development tools; customer service leadership and management; employee measurement; external customer measurement; internal customer awareness; service improvement tools.« less