person complained that they received a hardcover book with no dustjacket. there was no RC stating that it had to have a dustjacket. they said they hope they can get someone to take it like that or they wasted a credit. they did not ask for a credit.

i apologized but mentioned that they did not have a condition stating that they wanted only books with jackets.

is there anything else i should do to satisfy?

thanks!

They don't know the rules.  You could send them a copy of the rule that says dust jackets are not necessary.  I'd just let it go.

Did they just complain to you in a PM or did they mark it a RWAP transaction?  If they marked it as a RWAP transaction, ask them to please mark it resolved.  When I first joined I didn't know one was supposed to do that. 

There's nothing more you can do.  You apologized, told them about needing an RC if they wanted the DJ.  You've done your part.  Take care. Pat

they did give me a credit and it was not marked RWAP.

they stated that they did not know it did not have a DJ. they were a member since 2009 but how many books they have mailed and receieved is private. only 23 books on the shelf.

thanks for you help! i really do want to be fair and kind!

You are correct and they are mistaken.  If you have been polite, while pointing them to the swappability guidelines...your duty is finished.  Happy to hear you did not receive a RWAP over this!