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The Complete Guide to Preparing and Implementing Service Level Agreements
The Complete Guide to Preparing and Implementing Service Level Agreements
Author: Sheila Pantry, Peter Griffiths
Service Level Agreements are being used increasingly in the ILS sector as a means of ensuring quality of service and value for money. This volume offers librarians and information managers practical, step-by-step guidance to constructing and implementing an SLA. An SLA is an agreement between two parties which details the essential elements of s...  more »
ISBN-13: 9781856044103
ISBN-10: 1856044106
Pages: 208
Edition: 2
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Publisher: Library Assn Pub Ltd
Book Type: Paperback
Members Wishing: 0
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