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Topic: Is it my computer or PBS?

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Subject: Is it my computer or PBS?
Date Posted: 1/21/2012 5:16 PM ET
Member Since: 2/21/2009
Posts: 2,926
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This afternoon (without doing anything different) PBS is very slow. When I try to look at the Details on the Books on the Way to Me page, the whole thing turns grey. Likewise, with the help docs. There's a funny illlegible glob at the top left corner - but I am unable to look at either of those.

Date Posted: 1/21/2012 5:38 PM ET
Member Since: 11/12/2011
Posts: 473
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Hard to say. When clicking on the DETAILS button, the whole screen normally does go grey. But if it's acting normally, then the smaller white pop-up window should hover above the grey browser. Where's the shoulder shrug emoticon when you need it?

Date Posted: 1/21/2012 8:14 PM ET
Member Since: 9/19/2006
Posts: 3,487
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I would do a full scan on your computer and clear out the old cookies. Sometimes that helps. However if everything including PBS is running slow, you might have mal-ware on your computer. That's one reason I suggested running a full scan. Hope this helps.


Last Edited on: 1/21/12 8:15 PM ET - Total times edited: 1
Date Posted: 1/21/2012 9:15 PM ET
Member Since: 2/21/2009
Posts: 2,926
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Thanks! Everything else is at normal speed, and PBS has picked up now as well. I just am not getting the popups...after the screen goes grey on details, help, etc., instead of the popup I get a funky shaped thing in the upper left top corner instead. I'd wanted to check when someone said they'd mailed something as I'd already had nagging messages about receiving it, and wanted to check help on when someone wants their credit back because of a RC when I didn't get one (details worked yesterday, lol, and no RC was present). Maybe tomorrow everything will be back to normal.   

Last Edited on: 1/21/12 9:17 PM ET - Total times edited: 1