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Topic: condition request after postage printed....

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Subject: condition request after postage printed....
Date Posted: 12/1/2009 1:55 PM ET
Member Since: 5/3/2008
Posts: 19
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Just want to get some opinions about an awkward situation.  I had a book request, with no requestor conditions. I then printed the mailer - with postage on it. Then realized the requestor had PM'd me that he only wanted the book if it was new or like new condition. The book is in pretty good shape but not quite like new.

I don't feel like I should be on the hook for that postage, he should have put the condition in the requestor conditions.  I think I should be able to mail this book and collect the credit. Agree or disagree? Any input is appreciated!

Thanks, Lee

Date Posted: 12/1/2009 2:07 PM ET
Member Since: 10/1/2008
Posts: 837
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I am still kinda new at this, but I would think that if there were no requestor conditions, then you should be okay to mail the book and get your credit. 

Date Posted: 12/1/2009 2:16 PM ET
Member Since: 11/30/2007
Posts: 4,953
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Since you already printed the wrapper with the postage and you already got your quick credit go ahead and mail it. He has to have an RC if he wants a new book or like new condition. He might want it for a gift to someone, but he goofed and it's his fault. If he RWAPs it when he gets your book, too bad as he has no RC's. Don't refund his credit if he does. Who knows hopefully when he gets the book he will realize it's not so bad anyway.

Date Posted: 12/1/2009 2:20 PM ET
Member Since: 6/20/2007
Posts: 4,974
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What Connie said.

Date Posted: 12/1/2009 2:21 PM ET
Member Since: 1/8/2009
Posts: 2,016
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Did you use PBS postage, or something like Paypal?

If you used PBS postage and/or DC, that credit comes to you without them having to mark the book received. I would mail it and not refund a credit if it were marked RWAP and asked for a refund.

However, if you used something like paypal where the postage can be refunded, I would get the refund and cancel the book order. I think it's fine to ask for books in like new condition, but it should have been done in an RC. I wouldn't want to mail a book to a potentially picky person who (a) doesn't follow how things work here and (b) might or might not mark the book received (which releases the credit to you) because he is not pleased. This way you are out just your FIFO position and not any credits or postage.

Good luck.

Date Posted: 12/1/2009 2:40 PM ET
Member Since: 8/23/2007
Posts: 26,510
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If you can't get the postage refunded then I would mail the book.  PM them and explain that since they had no RCS you accepted the request and printed the postage.  That the book meets PBS guidelines and that the time to ask for better than PBS guidelines is with an RC when ordering the book not afterwards.  Especially not after you have printed the postage out.  Keep the PM.

If he makes a complaint you can respond to the complaint with the facts: there was no RC asking for like-new books and you had already printed the postage out when you saw the PM.  PBS will have a record of the fact that he sent the PM after the book was accepted and that he had no RCS in place when he made the order-even if he set up RCS in the meantime.

Date Posted: 12/1/2009 2:59 PM ET
Member Since: 1/17/2009
Posts: 9,664
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Yes, i agree with Mary, mail the book, but PM to let the book requestor know what happened, why you are mailing anyway, and maybe even how to apply a RC to his account.

Date Posted: 12/1/2009 3:18 PM ET
Member Since: 5/3/2008
Posts: 19
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thanks everyone. He was very polite in making the initial reequest and my first instinct was to be laid back about it and let him cancel if he wanted...but then  I realized I'd already used PBS money to print the postage.

He PM'd back to say the book's condition as I described it was acceptable to him anyway so he said just mail it...issue resolved. thanks for the input everyone, happy reading!

Lee

Date Posted: 12/1/2009 3:18 PM ET
Member Since: 5/3/2008
Posts: 19
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