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Topic: Conditions Not Met?

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Subject: Conditions Not Met?
Date Posted: 9/8/2010 9:05 PM ET
Member Since: 7/19/2010
Posts: 3,673
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I not a mark on a book I sent that said requestor condition not met.  The only note I got about the book is that the transaction took longer than she expected?

I sent the book on the day I said I would (Aug 30) using media mail and it arrived on 9/8.  Is that really something that can be held against me?

Date Posted: 9/8/2010 9:12 PM ET
Member Since: 6/26/2006
Posts: 2,584
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No. This is not something that can be held against you, as long as you mailed the book in the timeframe given.

What you do want to do is reply to the PM and ask for clarification. Here's what the help doc's have to say:

If a requestor sends you a Personal Message about a problem swap, you do need to reply, and to resolve the problem if there was one.  Because the requestor can provide follow-up on how the problem was handled, resolving the problem will greatly reduce the effect of a problem swap on your account record. Unresolved problems (or not Responding to PMs about a problem swap) will more seriously affect your account record, if a pattern of this accumulates on your account.  Remember that one problem swap will not harm your account, even if it is marked as unresolved by the requestor who gives follow-up on how you handled the problem.

If you dispute the nature of the problem, you should be sure to write your PM by clicking the PM button on the swap in your Transaction Archive.  This will record your response on the transaction and if your account is ever reviewed for problem swapping, this information will be there to explain what happened in this swap.



Last Edited on: 9/8/10 9:14 PM ET - Total times edited: 1
Date Posted: 9/8/2010 9:54 PM ET
Member Since: 9/8/2009
Posts: 613
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Eight days for media mail?  I'd be really excited!

Date Posted: 9/8/2010 10:00 PM ET
Member Since: 12/28/2006
Posts: 14,167
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I can only think of two types of conditions that apply Shanan.  The first is PBS postability guidelines, the other is RC (requester conditions).  If the requester had specific RC's they would have appeard in a pop-up box . . . you would have had to click through it & accept the conditions before you could mail the book.   RC's can be viewed under a button with the book transaction information.

Sometimes members don't realize their RC's are turned off, and therefore think the sender has done something wrong. 

Ask the receiver to clarify the situation, you really can't respond properly without better information.



Last Edited on: 9/10/10 2:25 AM ET - Total times edited: 1
Date Posted: 9/8/2010 10:16 PM ET
Member Since: 7/19/2010
Posts: 3,673
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I have seen RCs before but don't remember seeing RCs on this one and I just checked the transaction record and didn't see anything about requesters conditions.

She PMed me but the only comment was the length of time the transaction took.  I responded so I guess for now all I can do is wait to see what happens. 

Thanks for all of the information--it has been helpful and appreciated.

Date Posted: 9/9/2010 12:29 AM ET
Member Since: 8/5/2009
Posts: 7,937
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Longer than she expected? Really? That was MM in 8 days over a holiday weekend!

Date Posted: 9/9/2010 4:32 AM ET
Member Since: 1/21/2009
Posts: 11,680
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Length of time in transit is not a condition here at PBS.  That is unless you mail the book much later than you claimed and did not notify requester.  Sounds a little odd to me.  If she expects her books in a few days, she will be quite disappointed.  Eight days for media is kind of quick; she should be happy and not complaining.

I would PM her in the transaction archive PM and ask for clarification.  If she is not happy with the 8 days for delivery, explain that media mail takes anywhere from 7-30+ days depending on where it is going.  State that this is not a condition and honestly, after her reply,  I would PM TPTB at PBS including the PMs to and from.  If she does not respond, most definitely send the PMs to PBS.

Date Posted: 9/9/2010 8:52 AM ET
Member Since: 7/19/2010
Posts: 3,673
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ok newbie question--what does TPBS mean?

Date Posted: 9/9/2010 9:36 AM ET
Member Since: 8/25/2009
Posts: 690
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TPTB=The Powers That Be

Date Posted: 9/9/2010 9:37 AM ET
Member Since: 8/23/2007
Posts: 26,510
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The Powers That Be

You know it's possible that you are not the 1st person the book request went to and she doesn't realize that it had time out on someone before you-making her think the book took a long time to arrive.  Even still, it's not a reason to mark RWP.  Do not give her a credit back.  But like others said, you need to respond. I would ask what she was talking about because you mailed the book within the PBS timeframes and there are no conditions showing in your Transaction Archive. 

She's going to be greatly disappointed in PBS if she expects to get every book she orders in less than 8 days. Even if someone mailed a book 2 minutes after it was ordered it could still take a month with media mail. 

Date Posted: 9/9/2010 10:15 AM ET
Member Since: 7/19/2010
Posts: 3,673
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I hope it is a good sign that I haven't had a problem up to this point and consequently don't know how to contact TPTB.  Can someone point me in the right direction?

Date Posted: 9/9/2010 10:19 AM ET
Member Since: 12/19/2007
Posts: 2,408
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Shanan, at the bottom of the page you can click on "Contact Us" under the COMPANY heading.  I hope you get things sorted soon!  Welcome to PBS!

Date Posted: 9/9/2010 10:21 AM ET
Member Since: 8/10/2009
Posts: 20,210
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Scroll all the way down to the bottom of the screen and there is a Contact Us button. It lets you leave feedback and they usually get back to you within a day or 2

Did't mean to copy you LeeAnne, you type A LOT faster then me lol



Last Edited on: 9/9/10 10:22 AM ET - Total times edited: 2
Date Posted: 9/9/2010 10:53 AM ET
Member Since: 2/13/2007
Posts: 2,249
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I would definitely let TPTB know about this!

On my very first RWAP I contacted the member doing the RWAPing to ask her what the problem was -- her response was that she had no idea that they would "tell me about it" and that she "might have exagerated a little bit". I let TPTB know and they told me that they would make sure that the other member was aware of the conditions to mark things RWAP. And needless to say, I did not return her credit!

Date Posted: 9/9/2010 11:06 AM ET
Member Since: 7/19/2010
Posts: 3,673
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I am wondering if this person is new to PBS. 

But I did want to say thanks for the welcome to PBS.  I am new too and I have to say I love PBS--I tell everyone I can about it.  I have gotten some great books and great ideas on new books to read.  laugh

Date Posted: 9/9/2010 1:29 PM ET
Member Since: 12/28/2006
Posts: 14,167
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" . . . and great ideas on new books to read."  Welcome to the addiction Shanon!  wink

Date Posted: 9/9/2010 8:05 PM ET
Member Since: 7/19/2010
Posts: 3,673
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Yes it has become my new addiction.  I love this place.

But I did want to let everyone who helped me know that I did contact PBS and they responded in a way that made me feel fairly sure that I was right in everything I did so I am not as worried as I was before.  I am not sure if she will say the issue is resolved or not, but as long as PBS isn't going to be kicking me off soon I am ok.  I have an addiction now afterall.  laugh

Date Posted: 9/9/2010 8:17 PM ET
Member Since: 12/31/2009
Posts: 3,995
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I'm glad they put you at ease. There are a lot of people out there that don't bother to read a site's TOS and/or guidelines when they sign up, then they wander around all angry and confused and make things difficult for the peaceful natives. You gotta just roll your eyes sometimes.

Date Posted: 9/9/2010 9:55 PM ET
Member Since: 8/10/2005
Posts: 4,597
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I was going to say maybe she thought she had a particular Requestor Condition turned on but didn't--I had that happen once when I sent an ex-library book to someone who had no conditions, but she thought she did and marked it RWAP. When I pointed out to her that there were no RCs listed on that transaction, she resolved the RWAP right away and apologized.

But it sounds like this member was expecting her book with Amazon Prime delivery time speed...sheesh! I hope she realizes that she'll be marking a lot of books RWAP if that's the case.

Cheryl

Date Posted: 9/9/2010 11:03 PM ET
Member Since: 1/1/2009
Posts: 1,924
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I am glad the the team put your mind at ease as well. They are fantastic. People are human and I think the team really takes that into account and has a system that works really well. The other user however did not use the system the right way it sounds. I hope your future swaps here are fantastic! 99% of them have been for me!