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Topic: I'm confuddled.... question about books lost in the mail

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Subject: I'm confuddled.... question about books lost in the mail
Date Posted: 9/3/2013 11:50 PM ET
Member Since: 7/23/2005
Posts: 7,371
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Long story short: A member ordered four books from me and I mailed them. They were marked 'lost' in the mail and later returned to me. A sticker from the post office stated that they had never been claimed. I PM'd the other member, but her account was on hold and she never replied. 

I eventually contacted PBS and asked if the lost books in my transaction archive could be changed (as they really weren't lost).

The PBS team changed the books and they don't show as 'lost' now. Yay!

But, I've received 4 credits for them. Why? And did the credits come from the other member's account or from PBS? I tried to PM her to ask, but now her account is showing as closed or suspended.

I don't feel right receiving 4 credits for books that I still have -- I wasn't charged extra for their return. The postage to send them was maybe worth 2 credits.

Date Posted: 9/3/2013 11:53 PM ET
Member Since: 7/19/2008
Posts: 15,446
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PBS will take credits from members who fail to follow the terms of service.  



Last Edited on: 9/3/13 11:53 PM ET - Total times edited: 1
Date Posted: 9/4/2013 12:10 AM ET
Member Since: 12/28/2006
Posts: 14,177
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What Emily said, that was also what I thought might have happened.

You lucked out too, b/c Media Mail does not include return postage and usually arrives (back to the sender, or forwarded to a new address) with postage due.

Date Posted: 9/4/2013 11:38 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I wouldn't feel guilty. You will have to spend more postage to send them out again.  Probably more than the first time since it's unlikely that you will find another person that will request all 4. So think of those 2 bonus credits as compensation for whatever postage increase you might have to mail them out to other people.

Date Posted: 9/4/2013 9:21 PM ET
Member Since: 9/8/2009
Posts: 619
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If you're uncomfortable getting the credits you can always donate them to one of the PBS programs (schools, military,etc.).  Win/win!

 

zeke68 -
Date Posted: 9/4/2013 9:29 PM ET
Member Since: 10/30/2008
Posts: 2,810
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Or donate them right back to PBS.  I've done that before.