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Topic: confused about credit after book was "lost"

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Subject: confused about credit after book was "lost"
Date Posted: 4/19/2010 9:18 PM ET
Member Since: 12/28/2007
Posts: 445
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i ordered a book, but it was lost in the mail.  A credit was deducted from my account when I ordered.   But now, the person says she never got the credit, so no credit is owed.  I understand if she didn't do the DC from PBS that is the case, but what happened to my credit? how do i get it back? 

Date Posted: 4/19/2010 9:23 PM ET
Member Since: 7/31/2007
Posts: 2,695
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the credit was automatically returned to you. 

Date Posted: 4/19/2010 9:25 PM ET
Member Since: 10/23/2005
Posts: 7,719
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A book I requested is lost in the mail. What now?

If a book you requested does not arrive by the 26th day (the 35th day if the sender or requestor is outside the contiguous US) after it was marked mailed, it will be declared lost in the mail at PBS. The requestor does not mark the book Lost; the system does this. 

The requestor will get credit back, and the book will go onto the Wish List (if there are no available copies in the system) or the Reminder List (if there are other copies available to request).  If the book was a Wish List book when it was requested before, the requestor will go back to #1 in line for the book.

  • However, this does not mean that the book is definitely lost.  Sometimes it is merely delayed en route.
  • If the book arrives after it has been declared Lost, the requestor must mark it received from the Transaction Archive.
    • At this time, the credit will be taken back and given to the sender for sending the book.

What you should do if a book you requested is declared Lost in the Mail:

  • Contact the sender, to find out if mailing was delayed for some reason.
    • you can do this from your Transaction Archive, using the PM button on this Lost transaction in that list.
  • If the mailing was not delayed, the sender should call 800-ASK-USPS or go to http://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx (the Postal Inspection Service's website) and input the information online there . This will help USPS try to recover the book if it truly has been lost in the mail.
  • Don't re-request the book for at least 2 weeks, unless you are willing to run the risk of getting two copies (and paying a credit for both).
Date Posted: 4/19/2010 9:27 PM ET
Member Since: 4/25/2007
Posts: 11,647
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It was returned to you when the book was declared lost.  Check your credit registry, you should see the return.

Date Posted: 4/19/2010 10:33 PM ET
Member Since: 12/28/2007
Posts: 445
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thanks Cheryl.  the credit wasnt returned b/c its only been 22 days.   just need to wait a few more days.