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Topic: Confused about RWP

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Subject: Confused about RWP
Date Posted: 4/19/2008 12:24 AM ET
Member Since: 4/3/2008
Posts: 541
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I have an RWP book (mold) and I'm confused about what to do now. I don't see an unpostable option under what the problem is. I chose the "Damaged by sender" option and wrote in the comments for the sender "There is a fairly significant amount of mold in the beginning and end of the book." And the filled out the rest of the transaction information. I don't really understand from the help docs whether I did this right and what happens now. Do I have to pay to send the book back? I am putting it back on my WL, if that makes any difference. This copy is readable, but the end is going to be hard to read. Also, I have a headache and I don't know if it's from the mold or just the high pollen count. If it's the mold than I won't be able to read the book. I assumed that it was safe not to put mold in my requestor conditions because it says mold is not acceptable, but should I put a condition in anyhow?
Date Posted: 4/19/2008 12:39 AM ET
Member Since: 10/24/2007
Posts: 1,313
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Hi Chris - welcome to PBS!  Sorry you got a crummy book!  No, you do not have to pay to send the book back.  If the sender wants it back, they have to give you 2 credits - one as a refund and one to cover postage.  Sounds like you did the right thing, but if you want your credit back, you have to ask the sender.  Otherwise you've done what you need to.  If you do want to ask for your credit back, here's the procedure (from the help docs):

If a book you requested with a credit arrives with a problem, you need to send a Personal Message to the sender (1) during the process of marking the book received and/or (2) using the PM button on the transaction in your Transaction Archive, as described in How do I contact another member?.

Your PM should clearly ask for a response, and if you want a credit refund, this information should also be included in the PM.

You should give the sender a week to respond.

  • If the problem is resolved by the sender, submit that information in follow-up from your transaction archive.
  • If the problem is NOT resolved by the sender (and negotiations are finished), submit that information in follow-up from your transaction archive.
Date Posted: 4/19/2008 1:49 AM ET
Member Since: 8/23/2007
Posts: 26,510
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You can also ask PBS to put you back in the top spot for the WL line since this one was damaged.  I have major issues w/mold and I wouldn't attempt reading it. 

Date Posted: 4/19/2008 1:55 AM ET
Member Since: 10/24/2007
Posts: 1,313
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I believe the system should have automatically added the book back to your WL.

Date Posted: 4/19/2008 3:54 AM ET
Member Since: 8/26/2006
Posts: 9,354
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I believe that with lost books, the system adds it back to your wish list, but for a RWP transaction, if you want to be placed back at the #1 spot, you need to ask.  (This is because some RWP books are still readable, and while the requestor may ask for his credit back (since it's not postable) he may be willing to wade through the highlighting or ignore a bit of liquid damage, or a wrong binding, and so will not want another copy.)

To ask to be placed back in the #1 spot, go to the Help Center, and click on Contact the PBS Team

And do all that stuff Amy listed if you want to ask for your credit back.

Sorry you ended up with a nasty book.  Sounds like it has already started recycling itself!... :-(

Date Posted: 4/19/2008 6:25 AM ET
Member Since: 11/11/2005
Posts: 5,238
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Chris,  Sorry you got a crummy book.

Yes, you did the correct thing when it came to reporting the problem to PBS. But as been mentioned, if you want to be put back at the FRONT of the wishlist, you will need to contact PBS and explain the situation.  And you should also send a politely worded PM to the sender of the book are request that they refund your credit, as the book they sent was unpostable per PBS rules.

As for adding a condition to your account about moldy books, I would advise against that.  Books like that are very rare in my experience.