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Topic: Confused on message from PBS

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Subject: Confused on message from PBS
Date Posted: 6/16/2014 8:55 AM ET
Member Since: 1/17/2010
Posts: 400
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I received a message yesterday from PBS that states:  "Item needing your attention", which has a link to a book I requested.


What has me puzzled, confused, is that I requested the book on 6/6 and it was mailed on 6/12 ; estimated date of 7/9.

It is way, way too early for me to state if I have received the book.  I'm not going to get worried until the end of the month if I haven't received it yet.  I haven't sent any message concerning the book to either the sender or PBS, so what gives?

Just not sure why I received this message, is this normal (first time I have even received it)?

I could see sending me a notice of a book I sent out; tracking of the book says it was out for delivery on 6/10 and I haven't received an acknowledgement yet that is has been delivered.  I'm not going to get too concerned until the final date.  The requestor could be out of town, have a situation that has the book on the back burner; anything could have happened that has the book not being acknowledged as arriving.   

Cathy A. (Cathy) - ,
Date Posted: 6/16/2014 9:39 AM ET
Member Since: 12/27/2005
Posts: 4,150
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If there's a tracking scan that says "Delivered" and you haven't marked the book received within x days, then PBS will send out an email telling you this and asking you to mark the book received if you did indeed get it. I haven't seen one of those emails in a long time, but I think that's what you're describing. This email is not related to the transaction dates. It's entirely based on the scan records.

Sometimes if the book was returned to the sender, or if a USPS employee set their scanner incorrectly, there will be a Delivered scan even when the book was not delivered to you. The PBS computer programming just says "it shows Delivered and it's not marked Received, so send an email." There's no human involved in the process, so sometimes you'll get this message even when it would be obvious to a person reading the scans that you haven't gotten the book yet.

If the email you got has the usual statement "THIS IS AN AUTOMATED EMAIL. REPLIES TO THIS EMAIL ARE NOT READ..." and you have not received the book, then you don't need to reply to PBS or tell them anything. However, you should take a look at the scan records again and see if the book was out for delivery/delivered in your area. If it was, then a look around your porch/house to see if it was left there or asking your neighbors if they got it by mistake would be a reasonable action.

Date Posted: 6/16/2014 10:49 AM ET
Member Since: 1/17/2010
Posts: 400
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Thanks for the response.  I  will give it until the 20th and then pm the sender to see if she has had any feedback from the post office.  I've taken my neighbors their mail at times when it gets placed in my mailbox and they return the favor, so if it arrived at their house, they would bring it to me.  Hubby and I did some yard work yesterday, had to cut down a small tree, the extreme bad weather killed my Japanese cherry tree  crying .  We planted it the year we moved into our new home.   He cut the grass and other yard work, so if it had been delivered and was outside, we would have seen it.   

Ones on another street, however, I doubt they would.   Probably just mark it wrong address and put in the mail box.  Or keep it.  The mail service here isn't that trustworthy. UPS is great, but the postal service, horrible.  I have had mail delivered a month or two after the date sent, items not arrived at all, so give anything sent to me plenty of time to arrive. 


Once had an important letter concerning a meeting that my son was supposed to attend show up over a month after the meeting.  We never knew of the meeting so he had to reapply.  Had to show the post date to prove he just didn't ignore the meeting.  Letter date of being written was first week of Dec., meeting was for after Christmas and we received the letter the first week of Feb.   

Obviously, we can't trust the postal service in my area.   

Thanks again for the quick response.



Last Edited on: 6/16/14 10:50 AM ET - Total times edited: 1
Date Posted: 6/16/2014 3:09 PM ET
Member Since: 8/26/2006
Posts: 9,349
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This may not apply to you, but if a member has a pattern of books he's ordered being lost in the mail, and he feels his mail delivery isn't reliable, the site would recommend that he place his account on vacation hold until he can get it straightened out with the Post Office.  The bad USPS service isn't his fault, but it wouldn't be fair to have members mailing him books that never arrive.  Sometimes a member will use his work address, a relative's address, or set up a P.O. box.

Date Posted: 6/16/2014 5:10 PM ET
Member Since: 8/16/2007
Posts: 15,213
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The content of the message might tell why it is coming so early in the timeline.  If nothing in there indicates why the message has come so quickly after the book was marked mailed, then send in Feedback via the Contact Us link and ask. Might be a glitch in the system they'd like to know about if the automated emails are going out early.

If there is a delivery scan saying the book has been delivered to you already, I would not wait until the 20th, I would contact the post office now and ask where the book is. Waiting after the delivery scan just gives everyone time to forget what they did with the package.

Date Posted: 6/16/2014 5:44 PM ET
Member Since: 1/17/2010
Posts: 400
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I will contact and let them know that I received the question about the book arriving.  Just in case there is a glitch and they can check it out.


On a side note, the book arrived today in the mail.  A lot faster than what I had expected, I figured it wouldn't arrive until the weekend.  It is in pretty good condition, and sent the sender my thanks for the book.