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Connecting With Clients: Practical Communication Techniques for 15 Common Situations
Connecting With Clients Practical Communication Techniques for 15 Common Situations
Author: Laurel Lagoni, Dana Durrance
This resource provides easy-to-understand information about what to say and do in 15 common situations. — Contents include: — - How your clinic environment conveys that you care — - Establishing trust and rapport — - Clients needs, problems, and concerns — - Connection through effective listening and using body language — - Resolving differences and m...  more »
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ISBN-13: 9780941451673
ISBN-10: 0941451674
Pages: 72
Edition: 1
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Publisher: Aaha Press
Book Type: Paperback
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