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Somebody requested one of my books. There are requestor conditions incl. one that says to contact requestor if book is ex-library. There was no PM possible on the initial request. So, I accepted thinking that there would be a PM button after that. NO, no way to contact requestor. I've never encountered this before. How can I get in contact with the requestor to see if she wants this book or not? |
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Unless I am thinking wrong, after you accept the request, there should be a pm button towards the bottom middle of the page (this would now be your Books to Mail page). You can pm them from there and inform them that unless they put their name in the RC, there is no way for you to contact them until after you accept their request. Pam Last Edited on: 1/19/13 3:02 PM ET - Total times edited: 1 |
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This is one of my big sticking points. If their RC asks me to contact them, but they fail to leave a way to do so? Auto-reject. That's just rude. Now ChristiAne is in a position that if she turns down the request, she will be put at the end of the FIFO order. Punishing the sender, who is trying? Yuck. |
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Did you complete the acceptance? You have to accept the RC and select your mailing date before the acceptance of the request is complete and then the PM button will appear.
There is no reason for ChristiAne to be cancelling the request. If the Last Edited on: 1/20/13 7:39 PM ET - Total times edited: 2 |
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I agree with Emily If the requestor has unclear RC's and asks for contact, but does not provide contact information, I automatically decline. In the 'Reason' box, I let them know I had no way to contact them and therefore must decline. The OP should have a PM button after accepting the transaction. If the requester doesn't respond, or you become uncomfortable for any reason...cancel, re-post, decline, and move on to the next requester. Last Edited on: 1/20/13 12:17 AM ET - Total times edited: 1 |
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I also don't PM over RCs. If the RC isn't clear enough that I can't make the decision about my book, I decline. I don't want this to be work for me. I don't need the credit badly enough to negotiate over a cheap, used book's condition and I don't want to have cancel if the requestor doesn't respond. It sounds to me like you accepted the RC but didn't accept the book request. |
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"It sounds to me like you accepted the RC but didn't accept the book request." Good point Mary! |
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Melanie stated the rules correctly. If the requestor asked for contact and through PMs the requestor decided she doesn't want the book, the requestor is supposed to cancel.
However, it's unclear whether any particular requestor who makes these "PM" requests have read or will follow the rules. If she did, she should probably realize there is no mechanism to PM prior to RC acceptance, or to phrase the RC in a way to show that she knows this. It's possible that the person will get back to you right away, accept or cancel as she is supposed to do, and the entire transaction goes smoothly. Or it's possible you have a request that will time out in 5 days without hearing back from them.
ChristiAne, is your book ex-library? If not, it sounds like you don't need to PM the person.
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