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Topic: Contact a requestor?

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Subject: Contact a requestor?
Date Posted: 1/19/2013 2:46 PM ET
Member Since: 3/1/2008
Posts: 283
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Somebody requested one of my books. There are requestor conditions incl. one that says to contact requestor if book is ex-library. There was no PM possible on the initial request. So, I accepted thinking that there would be a PM button after that. NO, no way to contact requestor. I've never encountered this before. How can I get in contact with the requestor to see if she wants this book or not?

Date Posted: 1/19/2013 3:01 PM ET
Member Since: 9/19/2006
Posts: 3,478
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Unless I am thinking wrong, after you accept the request, there should be a pm button towards the bottom middle of the page (this would now be your Books to Mail page). You can pm them from there and inform them that unless they put their name in the RC, there is no way for you to contact them until after you accept their request.


Last Edited on: 1/19/13 3:02 PM ET - Total times edited: 1
Date Posted: 1/19/2013 7:35 PM ET
Member Since: 7/19/2008
Posts: 15,485
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This is one of my big sticking points.  If their RC asks me to contact them, but they fail to leave a way to do so?  Auto-reject.   That's just rude. 

Now ChristiAne is in a position that if she turns down the request, she will be put at the end of the FIFO order.  Punishing the sender, who is trying?  Yuck.

Date Posted: 1/19/2013 7:56 PM ET
Member Since: 8/16/2007
Posts: 15,226
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Did you complete the acceptance? You have to accept the RC and select your mailing date before the acceptance of the request is complete and then the PM button will appear.

There is no reason for ChristiAne to be cancelling the request. If the sender requester doesn't want the book, they cancel the request. This is stated in the Help Center in the Request Conditions section. When a requester asks for a PM about condition and then decides they don't want the book, they are the ones they need to cancel the request. If that were to happen and the sender requester requests the book again, ChristiAne just denies the RC the second time around and the request moves on to the next person in line.  ChristiAne remains first for the next request and that requester can get to the next person to see if they can help them. 

Last Edited on: 1/20/13 7:39 PM ET - Total times edited: 2
Date Posted: 1/19/2013 9:33 PM ET
Member Since: 12/28/2006
Posts: 14,177
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I agree with Emily yes  If the requestor has unclear RC's and asks for contact, but does not provide contact information, I automatically decline.  In the 'Reason' box, I let them know I had no way to contact them and therefore must decline.

The OP should have a PM button after accepting the transaction.  If the requester doesn't respond, or you become uncomfortable for any reason...cancel, re-post, decline, and move on to the next requester.

Last Edited on: 1/20/13 12:17 AM ET - Total times edited: 1
Date Posted: 1/19/2013 9:57 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I also don't PM over RCs.  If the RC isn't clear enough that I can't make the decision about my book, I decline.  I don't want this to be work for me.  I don't need the credit badly enough to negotiate over a cheap, used book's condition and I don't want to have cancel if the requestor doesn't respond.

It sounds to me like you accepted the RC but didn't accept the book request. 

Date Posted: 1/20/2013 12:18 AM ET
Member Since: 12/28/2006
Posts: 14,177
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"It sounds to me like you accepted the RC but didn't accept the book request.yes  Good point Mary! 

Date Posted: 1/20/2013 11:39 AM ET
Member Since: 1/8/2009
Posts: 2,016
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Melanie stated the rules correctly. If the requestor asked for contact and through PMs the requestor decided she doesn't want the book, the requestor is supposed to cancel. 
However, it's unclear whether any particular requestor who makes these "PM" requests have read or will follow the rules. If she did, she should probably realize there is no mechanism to PM prior to RC acceptance, or to phrase the RC in a way to show that she knows this.  It's possible that the person will get back to you right away, accept or cancel as she is supposed to do, and the entire transaction goes smoothly. Or it's possible you have a request that will time out in 5 days without hearing back from them.
ChristiAne, is your book ex-library? If not, it sounds like you don't need to PM the person. 
  • Your Requestor Conditions should NOT ask the sender to "PM me if you are unsure"  or "contact me to discuss".
    • There is no mechanism for the sender to PM the requestor from a request without accepting it
  • If you want the sender to communicate with you about the book, you should phrase this "If you are unsure whether or not your book meets these conditions, please ACCEPT this request and then send me a Personal Message about the book." The sender is not obligated to do this.
    • If the sender does this, though, YOU will need to cancel the request if you decide that the book does not meet your conditions.
      • The sender would have to repost the book after cancelling it, so if YOU ask the sender to contact you to discuss the book, YOU must be the one to cancel the request if the sender contacts you and you don't want the book.
      • The exceptions to the above are:
    1. a sender who accepts and then sends a message about an unpostable book
    2. a sender who accepts and sends a message about a book that clearly does not meet your Requestor Conditions (no further communication or clarification was needed)
    3. A sender who accepts and sends a message when your Conditions did not ask to be contacted to discuss your Conditions