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Topic: Need to contact someone about request

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Subject: Need to contact someone about request
Date Posted: 5/11/2010 9:59 AM ET
Member Since: 1/22/2010
Posts: 1
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Someone requested a book from me and the book is in like new condition except for a personal engraving on the cover.  How can I contact the requestor before either accepting or denying the request?  Or should I accept the request?  Would I be able to email or pm the person after accepting?  I just want to make sure they want the book with the engraving before I send it out.

Date Posted: 5/11/2010 10:12 AM ET
Member Since: 4/7/2008
Posts: 15,690
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Stacey - If you want to contact the requestor, you'll have to accept the request. 

Date Posted: 5/11/2010 11:51 AM ET
Member Since: 4/21/2007
Posts: 304
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As long as the book is postable according to PBS standards I would think simply by trading here you are agreeing to accept books PBS states are acceptable. The only time a person wouldn't they would have RC's on their account. Did that make sense? I'm all jacked up on Vicodin. Had a tooth pulled and I'm a bit fuzzy here.

Date Posted: 5/12/2010 1:41 PM ET
Member Since: 12/28/2006
Posts: 14,177
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As BookBinge says, as long as the book is postable per PBS guidelines (sounds like it is) then you should be fine just posting FIFO...unless the requester has additional RC's, in which case contact information should be included in the RC itself.  If it's not, just decline (state your reason as 'no contact information') and move on.

What D.G. said, contacting a requester without RC's is not possible unless you accept the book request.

Date Posted: 5/12/2010 3:16 PM ET
Member Since: 11/28/2009
Posts: 1,605
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I had the same question!  I accepted a book request, and noticed a little issue that I had forgot about.    

It's pretty minor issue, and the book does fit into the PBS guidelines, but want the requestor to be OK with it.  So now I am

waiting for the answer to my PM.

Is that the right way to discuss this with the requestor?  

Date Posted: 5/12/2010 4:35 PM ET
Member Since: 2/5/2007
Posts: 30,800
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That is the problem with PMing someone about a condition.  WHAT do you do if they never answer?  Do you still send the book? send another annoying PM? cancel the request?  let it time out?  I'm on vacation so am not checking my account often.  My books are on auto request.  If the book meets the site conditions, I'd just as soon NOT have a PM.

Date Posted: 5/12/2010 4:46 PM ET
Member Since: 11/28/2009
Posts: 1,605
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Those are all the questions that I started thinking after I sent off the PM.  What if I don't hear back from them?  Do I cancel the order???

Date Posted: 5/12/2010 5:16 PM ET
Member Since: 12/28/2006
Posts: 14,177
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It's best to include a deadline in PM's of this type, and allow at least 2 or 3 days for a response.  If the book is postable, IMO a no answer is a default yes.  For unpostables (textbooks or questionables) a no answer is best considered a no.

Sianeka - ,
Date Posted: 5/12/2010 5:45 PM ET
Member Since: 2/8/2007
Posts: 6,630
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I agree with Denise!

Date Posted: 5/12/2010 6:06 PM ET
Member Since: 8/10/2005
Posts: 4,600
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That's precisely why I don't PM either. If the book meets PBS guidelines, it meets PBS guidelines. If the requestor wants *better* than that or if there are things they don't want (like ex-library, no book club editions, etc.) they need to have that indicated in a Requestor Condition. That way, if your book doesn't meet their special condition, you decline for RCs and your book stays posted in the system and the next person who wants it can request from you. The person with conditions' request moves along to the person in line behind you.

If you get a PM back from the person saying they don't want it, and you cancel, your book is removed from your shelf and you lose your place in the FIFO queue--when you post it again you'll be at the end of the line.

Cheryl

Date Posted: 5/12/2010 9:03 PM ET
Member Since: 8/26/2006
Posts: 9,336
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 I'll say something like, "If I don't hear back from by Thursday afternoon, I will (send the book/cancel the transaction)"  -- and use Denise's criteria for deciding whether to type "send" or "cancel."

Date Posted: 5/12/2010 9:37 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I don't PM about postable books.  It just opens of a big can of wormy What Ifs you have to worry about.