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Topic: Should I contact "TPTB" about a book never mailed?

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Subject: Should I contact "TPTB" about a book never mailed?
Date Posted: 2/5/2011 8:46 AM ET
Member Since: 2/2/2010
Posts: 1,206
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I ordered a  book and it was marked mailed.  Then the sender PM'd me and said she hadn't  mail it yet and did I still want it.  I said yes, she said I would have to send her a credit when it came, and I said no, it may just look like it went lost then came and I would mark it rec'd then.  It went lost and now another 3 weeks have passed, I haven't reordered the book.   I PM'd her last week to ask if she ever did mail it, no response.  Now her bookshelf, (not account) is on hold.  I am only worried becase I have just had another book go lost, with DC thank goodness, but I am worried that I have "too many" lost books on my account. 

Is there a way I can send her orginal PM to the powers that be?  Or should I bother?

Date Posted: 2/5/2011 9:06 AM ET
Member Since: 12/10/2009
Posts: 2,468
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I think you should notify TPTB about the problem swap and then sit back and let it go. This member may have a history of problems or it could be a one time mix up that will get resolved. Only TPTB know which that might be.

Date Posted: 2/5/2011 9:30 AM ET
Member Since: 7/31/2007
Posts: 2,690
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I wouldn't worry about it.   If they ever have to look into her account those PM's will be there.

Date Posted: 2/5/2011 4:06 PM ET
Member Since: 1/17/2009
Posts: 9,714
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There is no need to notify TPTB.

Enough time has passed. I would just order another copy and not worry about this transaction. If this copy ever arrives, if it has stamped postage from the date that you agreed to have her mail it late, then go ahead and give her a credit. If it doesn't, then just keep the copy without giving her a credit.

The rules are clear about what to do.

Date Posted: 2/6/2011 12:29 AM ET
Member Since: 8/16/2007
Posts: 15,186
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I would send her a PM stating that it has been 3 weeks since the system marked the book lost and you will be seeking the book from another source so she should NOT send it because she will not be given credit due to the extreme late mailing. Because she did not respond to your PM, you will assume the book has never been mailed. Then go get the book from someone else without worries. 

Date Posted: 2/6/2011 3:32 AM ET
Member Since: 12/28/2006
Posts: 14,171
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Sara & Melanie  yes

Date Posted: 2/6/2011 2:05 PM ET
Member Since: 1/22/2008
Posts: 688
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Melanie,

Would you wait a few days to allow her time to respond to that pm in case she actually did mail it?

Nancy

Date Posted: 2/6/2011 9:20 PM ET
Member Since: 8/26/2006
Posts: 9,325
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I'm not Melanie (yet)*, but yes, I'd wait 5 days.  That's the standard time on PBS for answering a PM.  It gives her time to say "I did mail it...", but if she doesn't respond, you're in the clear.

 

*I'm working on it...

Date Posted: 2/6/2011 9:29 PM ET
Member Since: 8/16/2007
Posts: 15,186
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Hehehe Patty ;^P

Yes, if you can wait, I always lean towards giving a member the time to communicate. Cmmunication avoids so many problems and also helps keep us from feeling guilty in problem swaps when we've tried our best to work out the swap. If you can't wait any longer I think the lack of response to previous PMs shows you tried and they didnt hold up their end of communication.

Date Posted: 2/7/2011 10:19 AM ET
Member Since: 7/12/2010
Posts: 4,177
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I seriouisly doubt you are going to hear from that member.  Just move on.

-RD

Date Posted: 2/7/2011 4:41 PM ET
Member Since: 12/28/2006
Posts: 14,171
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I agree with Melanie, the sender has already ignored other pm(s).  If you can wait 48hrs. that would be good for a follow up, but not completely necessary either given the OP circumstances. 

It's always a good idea to give an action date in this type of pm's, otherwise you can be left hanging by a non-responsive member...wondering what to do, and when to do it.