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Topic: Contacting a Requestor

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Subject: Contacting a Requestor
Date Posted: 12/17/2011 11:46 AM ET
Member Since: 10/3/2011
Posts: 33
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Someone requested one of my books and I would like to tell them that it has a different cover than the picture (I think it's an earlier edition) and it has a small crease on the cover, to give them the chance to back out if that is not acceptable.  But there seems to be no way to contact them.  What can I do ?

Date Posted: 12/17/2011 11:54 AM ET
Member Since: 10/23/2005
Posts: 7,719
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Both of the conditions you describe make sending out the book acceptable according to the PBS Criteria for sending books, the cover does not need to match, as long as the ISBN, Title, Author and Binding Type do match the listing you are fine to send it.

As for the cover crease, if the book is a paperback and the cover is not torn, it is fine to send. The book must be in Good Condition and not Excessively Worn.

If you would still like to contact the requestor, you can do that only after you agree to send the book. The risk with contacting requestors is they may not sign onto the site as often as some of us and may not see your message before the deadline to mail. You can give yourself a few more days to hear back by choosing I Can Mail Later.

And if they do answer that they do not want your copy, it will be up to you to cancel the order on your end.

The system is really designed so communications about books arent necessary before the books are sent.

Date Posted: 12/17/2011 12:00 PM ET
Member Since: 2/13/2007
Posts: 2,276
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I never contact a requesting member since it has been my experience that half the time you never hear back from them and you are left hanging not knowing what to do. Like Cheryl says, you are well within the Posting Guidelines. The only time you need to have a conversation with a requesting member is if your book falls into the textbook category and you need their approval on any notations/highlighting.

Date Posted: 12/17/2011 1:59 PM ET
Member Since: 12/28/2006
Posts: 14,177
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You cannot contact the requester until you accept the transaction. 

But as already posted above, the two conditions you mention do not make your book unpostable.  There's really no reason to contact the other party over those two items.  If the other member wanted a specific cover or like new books they should have an RC.

ETA - As Sally noted, often you don't hear back from the other member and are left hanging for an answer.  If you really want to pm befor mailing, give a date..."please reply by December 21st if you wish me to cancel the transaction".   But if you cancel the transaction, keep in mind reposting your book will merely offer it to the same person again.

Last Edited on: 12/17/11 2:03 PM ET - Total times edited: 3
Date Posted: 12/17/2011 2:29 PM ET
Member Since: 8/23/2007
Posts: 26,510
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If it's not a WL book and you cancel it won't offerit to them again. The system will order another copy for them.  When you repost your book you will have to wait for all the copies posted after you originally posted the book to be requested before you are likely to get another request for that book.

If the book is postable then there is no need to PM.  Don't make extra work for yourself. If they want a pristine copy or the exact same cover picture than they can set up a condition requiring that. It also sets up an expectation for people to be PM'd over every  minor thing and then get upset when they aren't. 


Last Edited on: 12/17/11 2:30 PM ET - Total times edited: 1
Subject: Thank you
Date Posted: 12/17/2011 3:25 PM ET
Member Since: 10/3/2011
Posts: 33
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Thank you all for your very clear answers.  I'll just mail the book and hope for the best.  It seems fine to me.