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Contextual Design : Defining Customer-Centered Systems (The Morgan Kaufmann Series in Interactive Technologies)
Contextual Design Defining CustomerCentered Systems - The Morgan Kaufmann Series in Interactive Technologies
Author: Hugh Beyer, Karen Holtzblatt
This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do thei...  more »
ISBN-13: 9781558604117
ISBN-10: 1558604111
Publication Date: 9/1/1997
Pages: 496
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Publisher: Morgan Kaufmann
Book Type: Paperback
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