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Topic: Does it cost two credits for this?

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Subject: Does it cost two credits for this?
Date Posted: 1/14/2008 4:58 PM ET
Member Since: 10/20/2007
Posts: 1,680
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I had a book on my WL on auto-request.  The system cancelled the first transaction because the sender didn't mark it mailed in time.  The system generated another request and that book is en route to me.  I received the first book today.

I am going to wind up with 2 copies of the same book.  If I mark it received in my transaction archive, am I giving the first sender one of my credits?   


Date Posted: 1/14/2008 5:02 PM ET
Member Since: 10/24/2007
Posts: 1,313
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From the help center:

When you receive 2 copies for a book after submitting only one request, you are not obligated to give a credit for the extra copy.  You are obligated to mark the properly sent copy received.

Date Posted: 1/14/2008 5:09 PM ET
Member Since: 1/10/2006
Posts: 2,110
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Here's the help center link with more details... :)




Phooey on not marking things mailed!

Date Posted: 1/14/2008 6:04 PM ET
Member Since: 10/20/2007
Posts: 1,680
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Thanks for the links.  I feel sorry for sender #1, but that individual is not a new member and should have followed the rules.  I really don't need two copies of the same book.

Date Posted: 1/14/2008 6:23 PM ET
Member Since: 1/8/2007
Posts: 8,139
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Personally, I would PM sender #1 and inform him/her that I'm marking the book received, because I can post it right away and get my credit back. But I would also politely state that by PBS rules, I wasn't obligated to do so, because I received two copies of the book due to the fact that she didn't mark the book mailed and my order was filled by another member.

I'm a little more lenient with new members and WL books. Really, it generally costs about $2.50 to mail the book for a credit (even with PBS postage), and I'd rather gently educate a new member (who DID mail a high-demand book) than educate with the 2x4 of losing a credit.

Here's a rough wording I'd use:

Thank you for sending this book! Unfortunately, when you failed to mark the book mailed my order with you was cancelled by the PBS system automatically, and my order was filled by another member. Since this is a WL book, I'm going to mark the book received via my archive because I can quickly get the credit back by mailing the extra book out. But I wanted you to know that by PBS rules, I am allowed to keep the book without giving you a credit. Some members are not in a position to give credits when something like this happens, and if I had been one of those members you would have lost out on the credit for this book. So next time, don't forget to mark the book mailed!

Thanks again for sending the book!

Last Edited on: 1/14/08 6:24 PM ET - Total times edited: 1
Date Posted: 1/14/2008 6:39 PM ET
Member Since: 8/16/2007
Posts: 15,231
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I wouldn't give the credit. As you stated, it was not a new member so they should have known better. I don't know if I would be more lenient on a new member, they should read the instructions IMHO. You are going to be out either a $3.50 credit or at least $2.13 to mail out the book to get the credit back. Unless they were in a car accident, had a baby, death in the family or something that prevented them from mailing on time, they should have at least informed you that they were sending the book. They had to have known they missed the deadline since the system would have removed it from their books to be mailed tab. If they wanted any consideration, they should have PMed you at that time to let you know what happened. If I did this, there is no way I would be expecting to get a credit, I would feel guilty taking one.

I guess I am a 2X4 educator. I  think giving the credit encourages people to continue to not follow the rules with the expectation that everyone will go easy on them and give them the credit. You have no way to know if this is the first time its happened and they didn't know, or they've done it on half the books they've sent. Better to go with the way the system is set up, they don't mark it mailed and you get 2, they don't get the credit.

Subject: Two books...two credits
Date Posted: 1/14/2008 6:49 PM ET
Member Since: 11/18/2005
Posts: 5,462
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If it happened to me, it would depend on how long the person sending the book had been a member.  The one time it has happend , it was a new mem and it was the first time it happend to her, so I was able to cancel the 2nd book and buddy her a credit.

Date Posted: 1/14/2008 6:57 PM ET
Member Since: 1/29/2006
Posts: 54,837
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It is absolutely within the rules to not give credit to member #1, this would not be wrong to do. 

Like Jane, I'd cut as much slack as possible because, heaven forbid I ever need someone to cut ME slack, I'd like to think that was goes around comes around. 

Was this member genuinely lazy and just didn't follow the rules?  Sure, maybe, I mean, I'm sure we have a few members who are that way.   Is it more likely that this member made a simple mistake or, perhaps, even had some sort of issue come up that kept them from the computer?  Yep, those sure are possibilities, too.

Phyllis, my advice would be to do as you'd wish to have done to you.  If you made this mistake, would you expect to just be out everything,  or would you hope that the other member might be gracious and not make you lose the book, credit and postage? 

Date Posted: 1/15/2008 12:58 AM ET
Member Since: 8/26/2006
Posts: 9,371
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A number of people were left without electricity/internet access by recent storms.  Could be that.

Date Posted: 1/15/2008 1:11 AM ET
Member Since: 6/30/2007
Posts: 1,837
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There are several reasons why someone might not be able to mark a book mailed  even tho it had been.  If you'll be able to post the book and get a credit for it that way, I'd just go ahead and give credit for both copies of the book.  No harm, no foul.

Date Posted: 1/15/2008 7:30 AM ET
Member Since: 10/20/2007
Posts: 1,680
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Guess what?  I didn't receive the book from the "erroneous sender"!!  I received it from the one who followed the rules.  They both have the same first name.   If and when I get the second book, I will give the second sender a credit.   People have been extremely nice to me on this site and there may be a valid reason for mailing the book without marking it "sent".

Thanks for all your thoughts on this.

Date Posted: 1/16/2008 10:43 AM ET
Member Since: 8/8/2006
Posts: 182
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i got two copies of a book i requested a little while ago. i PM'ed the first person, asking what happened. s/he did not bother to respond, so i did not give them a credit. if they had responded, i would have buddied them one. so i guess i handle it on a case by case basis. if it were me, and i realized that i forgot to mark the book mailed, i would have PM'ed the receiver and apologized/explained why it happened (hoping that they would be nice and buddy me a credit). but i know that they would not have to if they did not feel like it.....

Date Posted: 1/16/2008 8:51 PM ET
Member Since: 5/10/2005
Posts: 2,389
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I have one coming I'll mark received in the transaction archive.

I have *one* copy coming, and a couple days after the transaction was cancelled she PM'd me that she'd mailed it, but forgotten to mark it and would I please mark it received anyway.   Since she gave me notice before a second copy was posted, I'll give her credit.  And she apologized & knew she'd made a mistake.

If the order had already been passed on, I would have had a harder debate.  Especially since she instructed me how to cancel the order in that case--and I think that would be quite rude to do to the other member who posted a WL book.