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Topic: Can I Get My Credit Back on an ARC?

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Subject: Can I Get My Credit Back on an ARC?
Date Posted: 8/15/2011 12:37 PM ET
Member Since: 11/28/2008
Posts: 3,365
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I had a book posted to my wish list and it just came in today. But it is an ARC copy! Can I get my credit back for it? I don't want the ARC Copy as it says in big letter on the front cover that it is an Advanced Reader Copy and I want it to match the rest of my series. I know you are not supposed to list and ARC and it says that right when you list a book into the system. Just really want my credit back:) and put back into the system for another copy of the book.

Cathy A. (Cathy) - ,
Date Posted: 8/15/2011 12:46 PM ET
Member Since: 12/27/2005
Posts: 4,145
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Mark it received with a problem, and choose Wrong Book - Wrong Binding or Version as the problem. The instructions you need, and a link to the help doc, will appear on the screen.

Date Posted: 8/15/2011 1:00 PM ET
Member Since: 12/28/2006
Posts: 14,177
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You can request a credit return for an ARC Charity, they are not postable.  Mark it RWAP and make sure the box is checked for "request credit return" (IIRC it's a default setting now).  This will also return you to your previous place in the wishlist.  The sender will have the option to refund your credit.

Date Posted: 8/15/2011 3:41 PM ET
Member Since: 7/29/2005
Posts: 641
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and then if you choose to, you can offer the ARC copy in the book bazzar for a credit.   

Date Posted: 8/15/2011 10:22 PM ET
Member Since: 11/28/2008
Posts: 3,365
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She asked me to send the book back and then she will give me a credit back. Is that right? Or is she supposed to just give me the credit back and I keep the book? Otherwise I am paying for shipping on a book and I shouldn't have to, right?

Date Posted: 8/15/2011 10:41 PM ET
Member Since: 12/1/2009
Posts: 105
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Under "A  requestor says there is a problem with a book I sent!" in the Help Doc's....

Remember that the requestor is not required to send a problem book back at his or her expense. The sender of a problem book does risk losing credit, book and postage; this is the incentive not to send problem books.

  • If you want a problem book back you can provide a stamped, self-addressed envelope to the requestor by snail mail (or you can give the requestor an extra Book Credit to compensate for postage, if both of you agree on that).
  • Refund and postage compensation must be completed first - before the requestor returns the book (= it is not OK to wait to refund credit until getting a problem book back in the mail, or to expect the requestor to send the book back before getting postage compensation as described above).

So unless you get compensation up front to ship the book back, don't do it.



Last Edited on: 8/15/11 10:42 PM ET - Total times edited: 1
Date Posted: 8/15/2011 10:52 PM ET
Member Since: 8/16/2007
Posts: 15,201
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I like the new wording of the Help Doc - very concise on what needs to be done!

Hope the sender does the right thing and returns your credit Charity.

Date Posted: 8/15/2011 11:07 PM ET
Member Since: 11/28/2008
Posts: 3,365
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Well, I wrote her back and put in the Help Doc quote. Thank you for posting that on here, midnightstar. I really hate being a pain and I have only had a problem one other time with a book. It had a lot of writing and marking in it and the sender immediately gave me back my credit. This woman said she received the book through PBS this way so she thought it was okay. I know when you list a book into the system it clearly states that ARC copies are not allowed to be posted so I know she had to see this.

We shall see:) Thanks for everyone's responses!

Date Posted: 8/16/2011 1:12 AM ET
Member Since: 12/28/2006
Posts: 14,177
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I like the new wording too, makes it very clear!

Best wishes Charity.

Date Posted: 8/23/2011 8:07 AM ET
Member Since: 4/28/2009
Posts: 9,753
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I had a similar problem, but when the "book" arrived, it was a deck of cards ! I DID NOT get my credit back, PBS said I shoud have known it was a deck of cards from the description detais-- well, only books are to be posted here so I didn't read the "details" section. I thought TPTB were supposed to enforce the rules!  I did report the member for having other non-book items on her bookshelf. I guess there are ISBNs on some other items sold in bookstores.

Date Posted: 8/23/2011 9:45 AM ET
Member Since: 11/28/2008
Posts: 3,365
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Well, this lady sent back my credit but did not message or anything. At least I got my credit back.

Jeanne, I know some people have like coloring books and other items like that. But I would think a deck of cards would not be allowed on here, just like magazines can't be posted. Wish you had been able to get your credit back at least.

Date Posted: 8/23/2011 8:09 PM ET
Member Since: 8/26/2006
Posts: 9,337
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Decks of cards aren't allowed -- they can't legally be sent media mail.  But we have to ask the sender to refund the credit.  PBS can't see what we received, and can't step into a dispute unless one of the members admitted breaking the rules.

A couple of times I've ended up with the wrong book because I didn't read the description carefully.  My fault.

Date Posted: 8/23/2011 9:07 PM ET
Member Since: 8/30/2008
Posts: 2,207
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This woman said she received the book through PBS this way so she thought it was okay.

Ah, the old "but I received it that way" . . . . . . . .