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Topic: Credit deducted twice??

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L. G. (L)
Subject: Credit deducted twice??
Date Posted: 7/10/2008 7:34 AM ET
Member Since: 9/5/2005
Posts: 12,412
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I ordered a book.  A credit was deducted.  The request was passed on to someone else- and another credit was deducted?

WTH is going on?

From my credit registry, for the same book:

7/7/2008     reason: passed on request    -1

7/1/2008     reason: requested a book       -1

 ETA: This is the second time it's happened.  I just discovered have another book requested last May where two credits were removed as well.




Last Edited on: 7/10/08 7:43 AM ET - Total times edited: 2
Date Posted: 7/10/2008 7:52 AM ET
Member Since: 10/29/2005
Posts: 3,823
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If there isn't a +1 credit in there anywhere, you should  contact the PBS Team. I think it's designed now to show when you get the credit back after a request is cancelled or passed on to another member. I'm not completely sure about that and can't check my own registry to see because I rarely order a book that has more than one copy in the system.

Yeah, I wasn't much help, was I? I don't know why I'm still typing. :-P

Date Posted: 7/10/2008 8:04 AM ET
Member Since: 1/13/2007
Posts: 475
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Last Edited on: 10/30/08 9:21 PM ET - Total times edited: 1
L. G. (L)
Date Posted: 7/10/2008 8:15 AM ET
Member Since: 9/5/2005
Posts: 12,412
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Cindy that makes sense for one transaction as it's still pending.  The other one was never fulfilled, so I still have two deductions and only one credit.





Date Posted: 7/10/2008 9:10 AM ET
Member Since: 5/29/2007
Posts: 13,347
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I vaguely recall that same thing a long time ago, and did get the credit back, eventually.  I also remember thinking, great, what if that was my last credit and my request had to be passed on, does that mean it would not have been passed on because the system thought I was credit poor?  Let me know what you find out.  I'd be very interested.

L. G. (L)
Date Posted: 7/10/2008 12:54 PM ET
Member Since: 9/5/2005
Posts: 12,412
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Well, I'm an idiot - the previous request was fulfilled as well.  Cindy was correct.  Here's what they said:

The "Passed on Request" with the -1 should always be followed by a "Request Canceled" with a +1. The system has to pass the request on first, and *then* cancel the earlier request. We know it's confusing, sorry

<snipped details of transactions>

Again, we do know this is confusing, and we apologize for this. This is the only way we can allow things like Requestor Conditions to be passed along with a request, and also allows us to have the Give Refund button available on all completed transactions: the "whole request" has to be generated anew when it is passed along. We didn't want to hide it by taking away the Credit Registry from member accounts, so we are stuck explaining it. :) Maybe we'll think of a good way to camouflage it or make it clearer in the future.

You can read a little more about the documentation in the Registries in the Help doc "Credit and Money Registries" in the Help Center.

Last Edited on: 7/10/08 12:56 PM ET - Total times edited: 2
Date Posted: 7/10/2008 1:14 PM ET
Member Since: 6/5/2007
Posts: 2,513
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I had that happen once, I just copied and pasted what you did, sent it to TPTB, and it got solved quickly.