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Topic: credits not applied to my account??!

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Subject: credits not applied to my account??!
Date Posted: 7/13/2008 10:13 AM ET
Member Since: 5/5/2006
Posts: 2
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Hi, does anyone know if it's normal for credits that are purchased in the kiosk, to not show up quickly?

I bought 10 credits yesterday morning, via paypal, and they haven't been applied to my account yet. Any thoughts? Thanks, J

Date Posted: 7/13/2008 10:25 AM ET
Member Since: 10/29/2005
Posts: 3,823
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Hi Jessika! This is some info that I found in the Help Center:

Did you buy a Gift Certificate instead of buying credits directly?

  • This is usually the problem.
  • Clicking on Credits in the Kiosk will allow you to purchase credits directly.
  • Gift Certificates need to be redeemed to apply credits to your account.

If you did not purchase a gift certificate, and your purchase is not registering in your account within a few hours, this is probably a PayPal malfunction. Sometimes they don't transmit the transaction info to us, and we have to add the purchase manually.

  • If this is the case, please forward your PayPal purchase receipt email to librarian@paperbackswap.com and we will take care of this.

Hope it helps you!

Date Posted: 7/13/2008 10:35 AM ET
Member Since: 5/5/2006
Posts: 2
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Thank you so much--that's EXACTLY what happened! I did not realize the difference when I made my purchase. Thanks for your help! Situation=SOLVED! J

Date Posted: 7/13/2008 12:17 PM ET
Member Since: 10/29/2005
Posts: 3,823
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You're very welcome, Jessika! Now, you can have fun SPENDING those credits. ;-)