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Topic: Would you give the credits back?

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Subject: Would you give the credits back?
Date Posted: 4/4/2008 2:54 PM ET
Member Since: 8/23/2007
Posts: 26,510
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So over a month ago I sent out an audio cd book.  I bought it new and listened to it once.  I inspected the CD before I sent them out. They played just fine for me in my car and on my portable CD player. It was marked received w/o problem.  I get a PM today that they aren't playing well.  They didn't ask for their credit back.  They played perfectly fine for me. I bought them new.  I feel guilty but at the same time-I don't want to be out 2 credits plus what it cost to ship them-plus the cost of the cds.  For all I know it could be the player they're using. 

Date Posted: 4/4/2008 3:02 PM ET
Member Since: 9/21/2006
Posts: 2,824
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i would ask them to try another playing device, as they played perfectly for you.  Sometimes my cd's play great in the computer but crappy in the car.

Date Posted: 4/4/2008 3:02 PM ET
Member Since: 8/25/2007
Posts: 13,134
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I wouldn't return both credits since it was purchased new and worked for you.  I wonder if they played it BEFORE marking it as received w/o problem.   Seems to me you did nothing wrong, but if you are feeling uncomfortable with it, maybe offer to refund one credit?  Forgot to add, yes, I'd suggest they try it on a different CD player.

Last Edited on: 4/4/08 3:02 PM ET - Total times edited: 1
Date Posted: 4/4/2008 3:05 PM ET
Member Since: 8/23/2007
Posts: 26,510
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They were marked as being fine. They would have been long lost by now if they hadn't marked them. This was back in Feb.  I just feel like they were good CDs. I wouldn't have sent them out if they weren't. The 2 credits wouldn't be worth the hassle of purposely sending out something iffy or bad. 

Well I PM'd that they played just fine for me in my car and on my portable. I didn't offer any credits back.

Date Posted: 4/4/2008 3:34 PM ET
Member Since: 5/10/2007
Posts: 5,526
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no because you listened to it on two different players and it worked fine.  now I know some can be tempermental because I had a DVD that wouldn't play on any DVD player I had but would on the computer.  weird.

I'd suggest they try another player especially since you had no problems

Date Posted: 4/4/2008 4:12 PM ET
Member Since: 10/13/2007
Posts: 36,445
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From heaps of experience with audio books on CD, the player makes a world of difference. I can play some on my portable CD player just fine, but then they will not work in my computer (here at work) and then work just fine on my home computer.  The final test is usually the DVD player that also plays CDs, if anything is going to play up it will be the DVD player.  I have had brand new CDs come in and work on only 1 player.

Not sure if anyone is aware of those covers that clip on over the CDs, they would be a great investment if you wish to swap them afterwards.  D skins is what they are called.   You can clip them on when you get the CD and then take if off before sending them out. 


I wouldnt return the credits since they did work for you.

Date Posted: 4/4/2008 4:24 PM ET
Member Since: 1/10/2008
Posts: 345
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I wouldn't return the credits.  I agree that there's a great possibility that another device will make a difference. 


This is part of the reason I don't do CD or DVD swaps.  As a storage device, those things are too unreliable.  I have ten year old floppies that still work, but new CDs that don't! 


Good luck! 

Date Posted: 4/4/2008 5:50 PM ET
Member Since: 8/23/2007
Posts: 26,510
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We have a Gwen Stefani CD that will only play in the car. I don't know why.  It won't play on the CD player in my daughter's room or the portable CD player-only in the car.  I haven't tried it on the computer.

I'm listening to another audio book now that will only play on my computer in the DVD drive. 

Date Posted: 4/4/2008 6:21 PM ET
Member Since: 11/26/2006
Posts: 221
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NO...I would not return the credits...

Date Posted: 4/4/2008 8:09 PM ET
Member Since: 12/3/2005
Posts: 3,409
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From the point of view as a CD retailer, I would not return the credit(s).  It was bought new and you listened to it, basically ensuring that it was in good playable conditions.  Through my website, I only allow for a return of defective items w/in 10 days of purchase and then only refund once the flaw is duplicated (IE skip in track 7).  The reality is that many CD players are temperamental and unfortunately with music, many people get the disc then burn it and want to return them, so you do have to be a bit leary. 

Date Posted: 4/4/2008 8:21 PM ET
Member Since: 5/10/2005
Posts: 2,372
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I had a lot of CDs to listen to at one point, and there were quite a few that would play either in my computer at home or my computer at work--but not both.

Date Posted: 4/7/2008 4:07 PM ET
Member Since: 1/23/2006
Posts: 353
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"We have a Gwen Stefani CD that will only play in the car."

It's worse than you know - Gwen will only sing in certain types of cars. She's happy as a clam in a BMW, but just try to get her even to hum in anything domestic...

Date Posted: 4/7/2008 6:11 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Well she perfoms in my domestic minivan.