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Crisp Group Training Video: Quality Customer Service, Fourth Edition (Group Video Program)
Crisp Group Training Video Quality Customer Service Fourth Edition - Group Video Program
Author: William Martin
The techniques and tools covered in this video will help you understand the basic needs of customers, outline four reasons why quality service is important, teach you how to handle complaints and difficult customers, and help you anticipate your customer?s needs. Everyone in an organization has something to do with customers daily. Customer serv...  more »
ISBN-13: 9781560522317
ISBN-10: 1560522313
Publication Date: 9/29/2000
Edition: 4
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Publisher: Crisp Learning
Book Type: Paperback
Members Wishing: 0
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