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Culture Change for Total Quality: Action Guide for Managers in Social and Health Care Services
Culture Change for Total Quality Action Guide for Managers in Social and Health Care Services
Author: Steve Casson, Clive George
This practical guide offers expertise on managing cultural change, which entails a new emphasis on customer service, marketing and goal setting within central and local government, healthcare, leisure and voluntary services. It includes examples of actual development.
ISBN-13: 9780273616191
ISBN-10: 0273616196
Publication Date: 5/22/1995
Pages: 150
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Publisher: John Wiley & Sons Ltd
Book Type: Paperback
Members Wishing: 0
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