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Customer Care
Customer Care
Author: Sarah Cook
As competitiveness increases, many organizations have realized that they cannot compete on price alone and have developed strategies for providing superior customer service to gain a competitive edge. And surveys show that such service-driven companies can charge more for their products and services, grow twice as fast as their competitors and g...  more »
ISBN-13: 9780749405359
ISBN-10: 074940535X
Publication Date: 4/30/1992
Pages: 288
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Publisher: Kogan Page Ltd
Book Type: Paperback
Members Wishing: 0
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