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Customer Care in a Week
Customer Care in a Week
Author: John Wellemin
This newly revised handbook aims to show how a company can involve all its personnel in using customer support as a competitive tool. It examines the meaning of customer support, the importance of communication, complaining as a positive tool, setting and monitoring standards, and the customer care program.
ISBN-13: 9780340849583
ISBN-10: 0340849584
Publication Date: 3/1/2003
Pages: 96
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Publisher: Hodder & Stoughton
Book Type: Paperback
Members Wishing: 0
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