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Customer-Focused Quality: What to Do on Monday Morning
CustomerFocused Quality What to Do on Monday Morning Author:Thomas Hinton, Wini Schaeffer "Customer-Focused Quality: What To Do on Monday Morning" explains why companies succeed -- attention to the customer! This dynamic book by Hinton and Schaeffer provides you with several well-tested business principles to help you transform your company into a customer-focused team. This book offers several outstanding case studies from Malcolm ... more »Baldrige National Quality Award winners and provides quality-based processes to help your company establish a reputation for greatness!« less