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The Customer Management Scorecard: A Strategic Framework for Benchmarking Performance Against Best Practice
The Customer Management Scorecard A Strategic Framework for Benchmarking Performance Against Best Practice
Author: Neil Woodcock, Michael Starkey, Merlin Stone
ISBN-13: 9781898085812
ISBN-10: 1898085811
Publication Date: 10/30/2000
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Publisher: Business Intelligence
Book Type: Paperback
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