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Customer Service Games for Training
Customer Service Games for Training
Author: Graham Roberts-Phelps
An eclectic collection of simple games, exercises and activities covering every aspect of customer service skills and the service process. They are intended as an addition to the service trainer's toolkit for preparing team meetings and customer service training sessions.
ISBN-13: 9780566082054
ISBN-10: 0566082055
Pages: 171
Edition: Ringbound
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Publisher: Gower Publishing Company
Book Type: Hardcover
Members Wishing: 0
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