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Search - Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series)

Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series)
Customer Service In The Information Age A Common Sense Approach to HighTech Help - Crisp Fifty-Minute Series
Author: JoAnn Haberer
"Customer Service in the Information Age" provides readers and trainers with insight into how to realign their customer service techinques to meet Information Age customer expectations. The book focuses on new frontiers in customer service such as e-mail, Web sites, customer relationship management (CRM), and automated telephone systems, while ...  more »
ISBN-13: 9780619259099
ISBN-10: 0619259094
Publication Date: 6/28/2004
Pages: 106
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Publisher: Crisp Learning
Book Type: Paperback
Members Wishing: 0
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